This Forbes article on Best Buy could easily apply to automotive retailing.

Why Best Buy is Going out of Business...Gradually

Electronics retailer Best Buy is headed for the exits.  I can’t say when exactly, but my guess is that it’s only a matter of time, maybe a few more years.

Consider a few key metrics.  Despite the disappearance of competitors including Circuit City, the company is losing market share. Its last earnings announcement disappointed investors.  In 2011, the company’s stock has lost 40% of its value.  It’s forward P/E is a mere 6.23 (industry average is 10.20).  Its market cap down to less than $9 billion.  Its average analyst rating, according to The Street.com, is a B-.

 

read the full article here:

http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-...

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Comment by Marsh Buice on January 2, 2012 at 3:20pm

Adam, thanks for the share! CARE that is the secret to success. One thing Zappos and Amazon do differently is they CARE about who they serve. They dont allow scripts and policy to interfere with relations. I find in funny Best Buy is trying to "protect" market share instead of learning from who is beating the pants off of them. Protection will lead to protection...from its creditors. If they dont do something fast it will be game over.

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