You lost HOW MUCH in warranty last year?

I have never found a dealership that does not have some amount as an "automatic policy adjustment."  - Most that I have seen have what seems to be a minimal, "$5.00" - but I have also seen as much as "$50.00"...what?!?  Did you know that if you write 1000 warranty repair orders per month, and you allow for a $5.00 automatic adjustment, for whatever reason, you have the potential of simply losing $60,000 per year!!!  Now that $5.00 is starting to look like a little bigger number isn't it?  Let's not even consider the money that you KNOW you are going to have to eat, because your warranty administrator does not know how to properly code difficult warranty claims - or the ones that the factory reviews because your technician didn't fill out a check engine light worksheet.  Let's just focus on that $60,000 - Picture yourself in two scenarios:  the first, you walk up to the dealership owner and say, "boss...I just had to write off five bucks." He will say, "SO WHAT?!?" - the second, you walk up the the dealership owner and say, "boss...I just had to write off sixty thousand dollars."  He will say, "YOU'RE FIRED!!!"

Views: 66

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service