Big Tom LaPointe's Likes

When the Customer Isn’t Right

I write a lot about customer experience, service and retention. With our…

Blog When the Customer Isn’t Right 9 Likes Make big money by Prospecting

video Make big money by Prospecting 5 Likes

Car Lot Lingo~ Your customers don’t know the lingo….so don’t speak it on your website.

Blog Car Lot Lingo~ Your customers don’t know the lingo….so don’t speak it on your website. 5 Likes Are you Investing in SEO the Warren Buffett Way?

An SEO, one of the most common questions from…

Blog Are you Investing in SEO the Warren Buffett Way? 3 Likes

Should Salespeople Ask for Reviews at the St… dE members,I have my personal feelings about this issue, but I wanted to see what the dE dealer community thought. Should salespeople, service advisers, and/or finance managers be asking for reviews… Discussion Should Salespeople Ask for Reviews at the St… 7 Likes Live chat is just one relationship starter in your dealership to build loyalty

Strong relationships are similar to spider webs, especially in the auto industry.…

Blog Live chat is just one relationship starter in your dealership to build loyalty 1 Like

The Teen Exodus from Facebook is NOT a Permanent Departure

There’s a real beauty to Facebook for adults.…

Blog The Teen Exodus from Facebook is NOT a Permanent Departure 4 Likes STUDY: Seniors like hybrid cars for STATUS (just seniors???)

It may not come as a…

Blog STUDY: Seniors like hybrid cars for STATUS (just seniors???) 2 Likes Optimism vs Pessimism

video Optimism vs Pessimism 9 Likes VIDEO: Porsche celebrates birthday with symphony of engines

Some companies celebrate their birthday with a coupon. Porsche put together this awesome video.…

Blog VIDEO: Porsche celebrates birthday with symphony of engines 2 Likes Are You Sabotaging Your Own Success?

How many nicknames can you think of for your television set? There’s the ‘boob…

Blog Are You Sabotaging Your Own Success? 2 Likes DealerElite & AutoSuccess Magazine Announce 5 Scholarships For The Internet Sales 20 Group In Los Angeles, Nov 12-14

Blog DealerElite & AutoSuccess Magazine Announce 5 Scholarships For The Internet Sales 20 Group In Los Angeles, Nov 12-14 3 Likes Technology Assisted Objection Handling

Does your dealership have tools that should help your sales…

Blog Technology Assisted Objection Handling 3 Likes

Boost your dealer chat business plan with a strong strategy

An effective dealer chat strategy is a key…

Blog Boost your dealer chat business plan with a strong strategy 2 Likes

What are some good ideas for youtube video c… You tube video please watch Latest for Estabrook Ford Please provide video ideas and feedback on videos already in place. What kind of tags should be used, and what kind of content. Discussion What are some good ideas for youtube video c… 3 Likes How Live Chat Stole Google's #1 Place In My Heart

For the last 5 years, Google has been my most…

Blog How Live Chat Stole Google's #1 Place In My Heart 3 Likes CarChat24 Announces Free use of 5-User Premi… Palm Harbor, Fla. - Dealers interested in a comprehensive live chat software option on their automotive website to manage in-house have access CarChat24’s 5-User Premium Pro version for FREE through… Discussion CarChat24 Announces Free use of 5-User Premi… 2 Likes The Perfect Storm

According to this article in last week’s…

Blog The Perfect Storm 2 Likes Would You Rather 200k Random Followers or 200 Quality Followers?

"I want you to get 200 people to like this new page." he said to me, and he walked away.

I gave it a few minutes…

Blog Would You Rather 200k Random Followers or 200 Quality Followers? 2 Likes Want live chat success in-house? Four tips to help you plan it, script it, work it

Blog Want live chat success in-house? Four tips to help you plan it, script it, work it 3 Likes

Automotive Sales - How to Increase Sales by 20 Percent Without Spending More for Advertising

The managers in your dealership must have a written job description with clearly defined responsibilities and expectations.

Having specific goals for the department is required.…

Blog Automotive Sales - How to Increase Sales by 20 Percent Without Spending More for Advertising 8 Likes

Big Tom LaPointe's Likes

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