Started Feb 13 0 Replies 1 Like
Something to get you over HUMP DAY :)Tom LaPointe CarChat24Interactive Media Manager / Industry Analyst727-638-0195Tom is an automotive writer and author with more than 15 years experience in…Continue
Tags: inspiration, motivation
Started Oct 23, 2012 0 Replies 0 Likes
I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-WAY dialogue with customers... …Continue
Started Oct 15, 2012 0 Replies 0 Likes
Reports continue to flow about the fake airbag situation, and I'm sure lawyers and risk managers will help clarify the exposure of dealerships, but here are a couple of quick links that may help you…Continue
Tags: management, legal, risk, service, AIRBAGS
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Tom LaPointe commented on Rebecca Kon's blog post What is Live Chat's Purpose?
Tom LaPointe commented on Rebecca Kon's blog post What is Live Chat's Purpose?
Tom LaPointe replied to Jessica Heusinkveld's discussion A BDC that only does OUTBOUND calls?
Tom LaPointe replied to Chris Irwin's discussion Why Buy
Tom LaPointe commented on Larry Bruce's blog post BDC, Call Center...BS...Call It What It Is!
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Tom LaPointe commented on MANNY LUNA's blog post Yahoo confirms $1.1B purchase of Tumblr, “promises not to screw it up”
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Tom LaPointe posted a blog post
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Tom LaPointe replied to Mauro Andres's discussion So I have this info from my FB Page. Now What?Posted on June 18, 2013 at 2:51pm 0 Comments 0 Likes
Some say that a dealer doesn’t need overnight chat operators because some research shows that only 10 percent of dealership web traffic occurs between midnight and 8 am. They estimated that with a 3 percent chat rate that would extrapolate to only 15 chats per month with 5,000 visitors. Here’s why even if those figures are accurate,…
Posted on May 11, 2013 at 12:53am 0 Comments 1 Like
Take a quick moment to laugh at this simplistic reality of most people on the road.
Check out Jeff…Posted on April 28, 2013 at 1:34pm 0 Comments 0 Likes
Research indicates that buyers will only visit about three dealerships IN PERSON before taking delivery of their new car, but they may shop dozens online. How do you make sure your store is one of the few they visit? Connect with them using a live chat support…
Posted on March 23, 2013 at 3:00am 0 Comments 0 Likes
Each year thousands of new-hires sit through a dealer’s orientation and basic skills class to learn how to sell cars. In many cases that is the full extent of focused training they will receive in a career that will be an exception if it passes the 6-month mark. Even the ones who survive are likely to end up with one year of experience many times, rather than…
David Long said… Welcome my brother!
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