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Big Tom LaPointe
  • Male
  • Dunedin, FL
  • United States
  • CarChat24
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Big Tom LaPointe's Page

Latest Activity

Big Tom LaPointe posted a discussion

Is Tesla REALLY the big bad wolf? I don't think so and here's why...

Speaker after speaker at conferences throw up Tesla as an example of industry revolution. Certainly the company is pushing OEMs to stretch their technology legs and lawyers can work out the franchise law impact. But the reality is that their digital marketing and processes seem more like a typical dealer. Proof is in the…See More
Jul 26
Big Tom LaPointe commented on David Lewis's video
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dealerELITE.com - by David Lewis

"i think you may want to change it to .NET?"
Jul 26
Big Tom LaPointe liked Big Tom LaPointe's blog post Live chat is like driving a Porsche Turbo – it must be done right
Apr 18
Big Tom LaPointe posted a blog post

Live chat is like driving a Porsche Turbo – it must be done right

...the 930 had “turbo lag as long as a coffee break. Mash the throttle at 3000 rpm, and the boost gauge plays dead until the tach reaches 4000.” - Car and DriverDuring the dark ages of the auto industry in the 1970’s, emissions regulations and an epic disregard for quality automotive products choked engine power down to embarrassing levels. In 1978, the venerable 350-cubic inch, Chevy…See More
Apr 17
Big Tom LaPointe liked mark rikess's blog post The Auto Industry Needs a New Type of Sales Manager
Apr 8
Big Tom LaPointe commented on mark rikess's blog post The Auto Industry Needs a New Type of Sales Manager
"I think the business is a vicious circle - there is a line of $14 an hour apple applicants because they get paid $14/hr - not minimum wage or less. Salespeople need to be 'managed' because they're not $30-50k per year independent…"
Apr 8
Big Tom LaPointe was featured
Mar 23
DealerELITE liked Big Tom LaPointe's discussion Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'
Mar 23
Big Tom LaPointe's discussion was featured

Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed…See More
Mar 23
Big Tom LaPointe posted a discussion

Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed…See More
Mar 11
steven chessin commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"Michael - Thanks. Both both are possible. Hope you have been well. We have been doing this a long time !  The greatest reason the chat domino fails to fall  - and therefore the sales domino - is failure to get people to choose to the…"
Mar 3
Michael Abrams commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"As always, Steven, you have spent the time to analyse the situation and are correct.  Chat is a job that requires undivided attention.  The comments made by Nicholas also strike an important chord.  You are far more likely to see the…"
Mar 3
steven chessin commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"A salesman is always supposed to be on his watch ready to react to a showroom guest or a phone call. If both happen at the same he has a problem. And if a lead also comes-in he's juggling chainsaws. And then a chat request !!   Or --- he…"
Mar 2
Tom Gorham commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"Jeffrey, thank you for what should have been obvious... "But a process is a process, what may work well in one environment may not work at all in another. The demographics, desired market penetration, local competition and product line will…"
Mar 2
Jeffrey Seyler commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
" Steve, My apologies if I am coming across disrespectful to you and the work you do, I must admit I have deep rooted beliefs regarding the differences between a BDC/Call Center and an Internet Department as well as a Retail Sales Person and an…"
Mar 2
steven chessin commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"Nicholas  - I had the rare opportunity to set-up a store from scratch including in-house salesman chat from one major lead source - AND - a free month trial of managed chat from ActivEngage handling another lead source. I received all the…"
Mar 2

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
Interactive Media Manager
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/tom.lapointe
What is your LinkedIn page/URL?
http://www.linkedin.com/in/tomlapointe
How did you specifically hear about dealerELITE? If referred, who?
referred by Shereef Moawad
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I am a true 'car guy' at heart. I am an automotive writer and author (MODERN SPORT CARS - Barnes & Noble) with extensive experience in sales, service, and CSI initiatives for dealer groups for well over a decade. My car business experience, as well as a passionate work and leadership ethic sharpened Marine Corps at Johns Hopkins University give me a unique ability to thrive in virtually any situation.

The grandson of an automotive factory worker, I grew up in Michigan near the Motor City and finished high school in Nevada. I spent seven years in the Marine Corps as a writer and editor, winning many awards for photography, writing and editing. In addition to my work with in the auto industry, I am an automotive book author and freelance automotive writer for several publications.

What led me to the auto industry is simply this: I love cars. I have raced stock cars and sports cars and competed in Land Rover off-road competitions in Vermont and Colorado. He has worked as a pit official for the 24 Hours of Daytona and 12 Hours of Sebring, and a pit crewman for Indy car and a Hooters Pro Cup stock car races. He has served as a manager of both sales and service for one the largest luxury car groups in the world.

Big Tom LaPointe's Blog

Live chat is like driving a Porsche Turbo – it must be done right

Posted on April 17, 2016 at 12:00am 0 Comments

...the 930 had “turbo lag as long as a coffee break. Mash the throttle at 3000 rpm, and the boost gauge plays dead until the tach reaches 4000.” - Car and Driver

During the dark ages of the auto industry in the 1970’s, emissions regulations and an epic disregard for quality automotive products…

Continue

Playing 'hide the salami' with your live chat will kill car deals

Posted on February 28, 2016 at 9:33pm 16 Comments

It’s one thing to try to view the auto industry through the eyes of a consumer when you work for a…

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Is Return on Investment or size of Expense more important with vendors?

Posted on February 15, 2016 at 10:30pm 0 Comments

Deciding priorities when it comes to KPIs and ROI

It’s a conundrum auto dealers face in every aspect of the car business: go for ROI or most affordable?

Go with a factory-mandated…

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CarChat24 wins 2015 AWA Automotive Website Award

Posted on January 25, 2015 at 4:00pm 0 Comments

The CarChat24 team is proud to announce we have received an Automotive Website Award for Marketing Innovation. The prestigious award was presented in San Francisco on January 22, 2015, as the 2015 National Automotive Dealers Association conference kicked off,…

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Blog Posts

Google Allo Is Here PLUS LinkedIn Desktop Redesign and More!

Posted by Joseph Little on September 27, 2016 at 12:32pm 0 Comments

This Week in Social Media

 …

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Service Advisor Tips for Following-Up on Declined Services

Posted by Richard Keeney on September 27, 2016 at 10:49am 0 Comments



As we’re helping people with some of their…

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Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Auto Dealer Attendees

Posted by Mike Esposito on September 27, 2016 at 10:37am 0 Comments

Albany, N.Y. – September 27th, 2016 – Auto/Mate Dealership Systems announced today that its National Customer User Summit was its largest yet, spanning two full days and offering many new events, classes and…

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Efficiency is the Key to Loyalty

Posted by Mike Gorun on September 27, 2016 at 9:09am 0 Comments

Have you ever tried to call a dealership – whether it’s to inquire…

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Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Posted by Erik S. Nachbahr on September 26, 2016 at 4:35pm 0 Comments

Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, announced today that Erik Nachbahr will present at the…

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Looking for Salespeople looking to make $100 000 plus a year.

Posted by Lin Poissonnier on September 24, 2016 at 1:43pm 0 Comments

Do to reason changes and Autonation buying more Dealerships, We need Salespeople at out AutoNation Nissan Store in Brandon Florida. Great hours .Looking for people who are ready to do what it takes to be a winner. Managers are always ready to…

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