DealerELITE's Likes

October 2013

There is no such thing as a $200.00/month payment.

Back when I started in the car business in 1979, I remember all kinds of people coming into the dealership and looking at $15-20…

Blog There is no such thing as a $200.00/month payment. 3 Likes VIDEO: Porsche celebrates birthday with symphony of engines

Some companies celebrate their birthday with a coupon. Porsche put together this awesome video.…

Blog VIDEO: Porsche celebrates birthday with symphony of engines 2 Likes Sales: The 4 Levels of Customer Satisfaction

Collins English Dictionary defines customer satisfaction this way,…

Blog Sales: The 4 Levels of Customer Satisfaction 2 Likes Sales Meeting with David Villa

video Sales Meeting with David Villa 3 Likes Why Are We Rewarding Non-Accountability?

In my sessions at conferences, I discuss the importance of measuring and…

Blog Why Are We Rewarding Non-Accountability? 1 Like Employee Morale

photo Employee Morale 5 Likes The Path to Self Improvement

Improvement is a universal theme. We all want to be better… to do better. We…

Blog The Path to Self Improvement 1 Like Success Comes From Short-term Memory Loss

During a game, athletes don’t have time to get hung up on a good or…

Blog Success Comes From Short-term Memory Loss 1 Like Thanks for the Memories

What was the last restaurant you ate at? Did you tell anyone about it? Why?…

Blog Thanks for the Memories 1 Like

September 2013

dealerELITE in the world!

photo dealerELITE in the world! 1 Like What Customers Are Actually Doing On Their Phones

Let’s face it the smartphone has become an epidemic, but what…

Blog What Customers Are Actually Doing On Their Phones 1 Like Training Video #28 Why Dealerships Struggle…

video Training Video #28 Why Dealerships Struggle… 2 Likes The Truth, the Whole Truth, and Nothing But the Truth: Why Sales People Lie to their Clients - and Why You Need to Stop

Ask most people to describe a sales person, and likely as not, you'll find yourself deluged by words like…

Blog The Truth, the Whole Truth, and Nothing But the Truth: Why Sales People Lie to their Clients - and Why You Need to Stop 3 Likes Intrinsic Motivation

Are you ready for another dose of the Hard Facts

In this week's episode we focus on your employees and what keeps them excited each day. Everyone needs motivation to reach success. Do you…

Blog Intrinsic Motivation 1 Like Handling “Showrooming” Consumers

What is “Showrooming” you…

Blog Handling “Showrooming” Consumers 1 Like Healthy Habits = Higher Profitability

For dealers, productivity is a key element in our quest for profitability. Dealers expend unlimited resources on vendors who guarantee increased productivity. Whether purchasing the newest…

Blog Healthy Habits = Higher Profitability 8 Likes Manage Now, Market Later

There’s a proverbial saying that when it comes to the car…

Blog Manage Now, Market Later 3 Likes Sales: The 3 Levels of Customer Loyalty

Before you get started reading this, let me warn you that it is about twice as long as my normal posts, over 1200 words. I got started and the words just started flowing. I hope you find this…

Blog Sales: The 3 Levels of Customer Loyalty 4 Likes DON'T PANIC! SEO ISN'T DEAD!

RUN! THE SEO SKY IS FALLING! ROLL UP THE SIDEWALKS! SEO'S FIND A NEW…

Blog DON'T PANIC! SEO ISN'T DEAD! 6 Likes What are the essentials of a good blog?

Quite often businesses, including car dealerships, feel that the fact that a blog exists is enough to generate results, but this just isn’t the case. A good blog will drive business and produce…

Blog What are the essentials of a good blog? 1 Like Acquisition and Retention Get Married