Mark Odat
  • Male
  • Houston, TX
  • United States
  • Hub Hyundai Mitsubishi Houston and…
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Mark Odat's Discussions

Service Tech

Started this discussion. Last reply by MANNY LUNA Mar 7, 2012. 5 Replies

In today’s market it is very hard to find a reliable service technician; we are in desperate need for 4 additional technicians, any thoughts or suggestions on how and where we can find these…Continue

 

Welcome, Mark Odat!

Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Hub Hyundai Mitsubishi Houston and Katy Texas
What is your current position within your organization?
C.O.O.
What is your company website?
http://hubautogroup.com
What is your Facebook page/URL?
http://www.linkedin.com/pub/mark-odat/3a/69b/935
What is your LinkedIn page/URL?
http://www.linkedin.com/pub/mark-odat/3a/69b/935
How did you specifically hear about DealerELITE? If referred, who?
Manny Luna VL Automotive Marketing
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
My focus in running any operations is two elements, which is in my personal opnion the reason behinde the success of any business, and it is a direct result of the implemetation of these two elements Customer Service and Employee Retention. My objective has always been to achieve the highest level of self satisfaction by reaching and exceeding my forecasted goals.



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Mark Odat's Blog

Earning Customer Loyalty Through Great Customer Service

Posted on February 28, 2012 at 9:00pm 14 Comments

In today’s durable goods market there are two main factors other than the product itself that will ultimately influence the consumer’s purchase decision, regardless of the type of product. These two factors are quality of service and customer satisfaction. Turning the consumer from a potential customer to a loyal customer is a complex process. The business through…

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At 1:22pm on December 19, 2011, Bill Goodfriend said…

Welcome to DE Mark!

PollDaddy

 
 
 

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