Robin Cunnigham
  • Overland Park, KS
  • United States
  • NCM Associates
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Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
NCM Associates
What is your current position within your organization?
Instructor
What is your company website?
http://ncm20com
How did you specifically hear about DealerELITE? If referred, who?
member referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Helping dealers become more successful

Robin Cunnigham's Blog

Good Failure and Bad Failure, Part II

Posted on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my mind for a while, and since I wrote that, I have noticed other articles in several other places essentially talking about the same concept.

I know from my many years in the retail side of the automobile business, that there is an unintentional…

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There Is Good Failure and There Is Bad Failure

Posted on April 29, 2015 at 8:11pm 2 Comments

This was originally posted on the NCM Institute Up to Speed blog.

failure and success

I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…

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Unrealized Opportunities in the Used Vehicle Department

Posted on December 4, 2014 at 10:30am 3 Comments

Snip20140605_1

Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.

Most people agree that there is more upside potential left on the table, they are just not…

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5 Tips for Creating a More Predictable Work Environment

Posted on October 16, 2014 at 2:04pm 0 Comments

5_tips_header

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…

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