Posted on May 21, 2015 at 7:28pm 0 Comments 1 Like
I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my mind for a while, and since I wrote that, I have noticed other articles in several other places essentially talking about the same concept.
I know from my many years in the retail side of the automobile business, that there is an unintentional…
ContinuePosted on April 29, 2015 at 8:11pm 2 Comments 3 Likes
This was originally posted on the NCM Institute Up to Speed blog.
I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…
ContinuePosted on December 4, 2014 at 10:30am 3 Comments 4 Likes
Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.
Most people agree that there is more upside potential left on the table, they are just not…
ContinuePosted on October 16, 2014 at 2:04pm 0 Comments 1 Like
Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:
“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…
ContinuePosted by Crystal Hartwell on April 26, 2018 at 2:45pm 0 Comments 0 Likes
The "Everything Automotive" Company Honors American Heroes Serving Country and Community with a Sweepstakes Featuring Cash, Prizes, and a Trip to Las Vegas to Pick Up a Custom 2017 Ram Truck
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Posted by Jeff Cowan on April 26, 2018 at 12:00pm 0 Comments 1 Like
This week, Jeff discusses another mistake service advisors make: they fear their customer! Whether it is fear of telling them the truth, fear of asking for the sale, fear of a bad survey score, or fear of a heat case, it is a huge problem! Learn…
ContinuePosted by Jeff Novak on April 25, 2018 at 4:30pm 0 Comments 0 Likes
Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks". So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not.…
ContinuePosted by Black Book on April 25, 2018 at 3:35pm 0 Comments 0 Likes
Black Book has some new insight showing increased collector interest in Japanese cars from the 1960s/1970s. Many of the below cars and trucks were in the “first wave” of Japanese vehicles, and were radically different from the typical large…
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