Robin Cunnigham
  • Overland Park, KS
  • United States
  • NCM Associates
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NCM Associates
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Helping dealers become more successful

Robin Cunnigham's Blog

Good Failure and Bad Failure, Part II

Posted on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my mind for a while, and since I wrote that, I have noticed other articles in several other places essentially talking about the same concept.

I know from my many years in the retail side of the automobile business, that there is an unintentional…


There Is Good Failure and There Is Bad Failure

Posted on April 29, 2015 at 8:11pm 2 Comments

This was originally posted on the NCM Institute Up to Speed blog.

failure and success

I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…


Unrealized Opportunities in the Used Vehicle Department

Posted on December 4, 2014 at 10:30am 3 Comments


Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.

Most people agree that there is more upside potential left on the table, they are just not…


5 Tips for Creating a More Predictable Work Environment

Posted on October 16, 2014 at 2:04pm 0 Comments


Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…


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Blog Posts

Gubagoo announces Facebook Messenger Integration for Automotive Dealerships

Posted by Crystal Hartwell on October 21, 2016 at 12:48pm 0 Comments


Gubagoos latest innovation enables Facebook users to chat with auto dealerships, using Facebook Messenger just like they chat with friends; unlocks…


How to Optimize for Voice Search

Posted by Paul Potratz on October 21, 2016 at 10:26am 0 Comments

It's not enough to think about optimizing for desktop and mobile anymore. With voice search, Siri, Google Now, and Cortana are just the beginning.

By the time we reach 2020, over 50% of daily…


FCA MOPAR Parts & Service Conference Recap: A Bumper Crop of Pent Up Interest

Posted by Tom Cannata on October 21, 2016 at 8:40am 0 Comments

Going a bit astray from the normal blog of what we can do to change…


Getting It Done

Posted by Rob Gehring on October 20, 2016 at 10:00am 0 Comments

No matter what you do in life, it all comes down to getting it done. If your customer comes into the service Department…


Just a Gimmick? Or Are Giveaways Really Needed?

Posted by Alexia E Henson on October 20, 2016 at 9:27am 0 Comments

Do you shy away from giveaways and win-a-prize type mailers? If you’re…


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