How Do I Mirror the Shopper's Conversational Style

Dana Pratt III, ecommerce director, Bill Marsh Automotive Group

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Comment by Tobias Sedillos on March 25, 2010 at 12:33pm
Interesting - mirroring is something we all do, whether realized and intentional - or not. On the phone, I am always the same: Genuine, Helpful, Polite, and Concerned. What I have found in doing this, is that then they will begin to mirror you - and as you work towards setting an appointment to with meet them to provide solutions for their desires; you'll find it nice that they have began to mirror you - and they will be "Genuine, Helpful, Polite, and Concerned".

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