"I find it interesting that you are endorsing a company that you left after one year in frustration because their CRM product was so complex it could only be utilized at about 20% of it s capacity. You said it was so difficult that you almost had to…"
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Andrew Kappler
- Male
- Butler, PA
- United States
- Mikan VW - Mikan Motor Co.
- Blog Posts
- Discussions (13)
- Events (1)
- dE Groups (1)
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Andrew Kappler's Discussions
CRM advice needed, Small VW Dealership in Northwestern Pa
Started this discussion. Last reply by Michael Robinson Ragsdale Mar 21. 72 Replies 1 Promotion
I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said…Continue
Tags: Internet, Manager, Leads, Business, Development
Parts and Accessories Internet Inventory Solution
Started Jan 16 0 Replies 0 Promotions
I am looking to list my parts and accessories online, I am need of a company that provides this solution and integrates seamlessly, functionality to include keyword search, part # search along with a…Continue
To price or not to price?..Is less info better?
Started this discussion. Last reply by MANNY LUNA Sep 15, 2010. 27 Replies 0 Promotions
I have recently been the subject of discussion due to my unwillingness to disclose pricing on our dealership website (used cars). The argument was due to an email that was received asking if we…Continue
Tags: pricing, dealership, website, new, used
Andrew Kappler's Page
Latest Activity
Michael Robinson Ragsdale replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern PaCraig Colender replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Take a look at Votena. I'm back in retail after 10 years of selling CRM to dealerships. I represented Votenza and can attest that Votenza's customers are enthusiastic endorsers of the program. Our…"
Bruce Hartz replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Do not pick a CRM tool without looking at VinSolutions. Look at their websites also. We have used Vin for 5 of our stores over the last year and could not be happier. Our site converts visitors to leads (not phone calls or map views) at over 6%.…"
Mark Ficken replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Mr Kappler,
I wish it was as simple as pick one and move on. I personally believe that you need demo several before you make your decision. Most CRM companies offer the similar services. The one that is right for you depends on…"
William Bryant replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Andrew I don't know what these other guys are arguing about as I'm just now joining the conversation. But about four years ago I went to run the Internet dept of a local VW store (Steve White VW Audi) and we quickly because #1 in the…"
David replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Thank you for the post.
At Quest Motor Group we use a CRM system called Kerridge. Its full intergrated and has massively benefited our citroen dealer essex.
Regards
David"
Elise Kephart replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"I worked at a Honda Store for 3 years and we used iMagiclab. I enjoyed how easy it was to use, and how effective for followup it was. We had it for emails, html emails, video embedding, webcam video insertions, text, email blasts,…"
Tobias Sedillos replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Andrew,
As a salesperson, I have been using this system for a little over 4 years. It works great for follow-up, and it is reasonably priced. I have shared it with other friends in auto industry that have implemented it has individual sales…"
pete zacharia replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"dealertrack has a good crm but for inexpensive try Frazer computing Its awesome for a small dealership. Post cars to your website and any other website you want. Everything else is self explanatory the only thing to remember with all crms is junk in…"
"Ok I am going to bed but I thought you should know that yes our dealers have acesss to Activity Reports from in the system and at the time of the hurricane several years ago we were only making use of one colocation. That experience opened…"
Keith Shetterly replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"@ Linn: Good luck with that effort. The cloud is here. Higher Gear has tried, unsuccessfully, for many years to make the argument you are making. If you manage to pull off a change of any significant size or direction away…"
Linn Boyd replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Thomas,
No pissing contest, why not explain why you had ANY downtime when others didn't 1001 Texas, 1301 Fannin, Cyrus One along with others in Houston while yours did? Then you say the benefits of colocation, what about RAW access logs? You…"
Linn Boyd replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"@Keith
I am not arguing with you that DMS's are a h*** but hosted CRM's are just as big of a h***, and we should start plugging them all, starting with the CRM's is easier than the DMS systems. Lets get the dealers to plug all of the…"
"Listen nobody needs a pissing contest here. This post was asking for help and you are way off subject. Besides Level 3 is not the cheap route and as I said they are a backbone to our countries internet. More than any other company why do think they…"
Keith Shetterly replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"You wrote "If Car-Research had all of its data destroyed tomorrow could the dealership's crm run the next day?"
Thomas answered you well. There are always more-expensive answers, and there's no accounting for luck in…"
Linn Boyd replied to Andrew Kappler's discussion CRM advice needed, Small VW Dealership in Northwestern Pa"Thomas,
Ahhh.... Which hurricane was that? See I was living in Houston at that time. The problem is that car-research.com chose a poor facility to host their operations in, I can name many facilites that didn't have a single second of downtime…"
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- Mikan VW - Mikan Motor Co.
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