Richard Keeney
  • Male
  • Daphne, AL
  • United States
  • The MarKee Group
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Richard Keeney posted a blog post

One Simple Phone Tip to Better Handle "What Time Do You Close?" by Richard Keeney

Do you really know how your salespeople are answering this question:  “What time do you close?”If you close at 8:00 and the salesperson simply answers “We close at 8:00”, then plan on staying late more often than necessary.  Now don’t get mad at the salesperson, they know they better work around the customer’s schedule.…See More
yesterday
Richard Keeney posted a blog post

How to Score Big at Handling Sales Objections by David Martin

Any discussion on objections would have to start with a simple, yet profound, premise. Contrary to what some may think, closing is not a singular event.  It is a…See More
Sep 7
Richard Keeney's video was featured

Recharge with Richard #8 - A Powerful Tool to Boost Morale in the Dealership

Stephen Covey's book "Speed of Trust" could be a game-changer in boosting morale in your dealership. Presented by Richard Keeney, co-founder of the Mar-Kee G...
Aug 7
Richard Keeney posted a video

Recharge with Richard #8 - A Powerful Tool to Boost Morale in the Dealership

Stephen Covey's book "Speed of Trust" could be a game-changer in boosting morale in your dealership. Presented by Richard Keeney, co-founder of the Mar-Kee G...
Aug 3
Richard Keeney's blog post was featured

10 Rules of Effective Electronic Communication by David Martin

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to effectively…See More
Jul 10
Richard Keeney posted a video

Recharge with Richard #7 - BEFORE Sending Another Email or Text

Richard Keeney, co-founder of The Mar-Kee Group discusses an important tip for optimum electronic communications. Related blog post: http://www.markeegroup.c...
Jul 6
Richard Keeney's video was featured

Recharge with Richard #6 - Tribal Knowledge is HURTING Your Sales - YouTube

Richard Keeney, co-founder of The Mar-Kee Group discusses why you need to keep your sales training fresh, up-to-date, and on a consistent basis! The Mar-Kee...
Jun 19
Richard Keeney posted a video

Recharge with Richard #6 - Tribal Knowledge is HURTING Your Sales - YouTube

Richard Keeney, co-founder of The Mar-Kee Group discusses why you need to keep your sales training fresh, up-to-date, and on a consistent basis! The Mar-Kee...
Jun 19
Richard Keeney posted a blog post

14 Tips on How Sales Managers Can Lead by Example by Richard Keeney

When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.” Every day I see people bending the rules to fit their desires. For example, in my neighborhood I see people intentionally run stop signs.…See More
May 11
Richard Keeney's blog post was featured

"I Want to Think About It" - Most Common and Vague Objection by Richard Keeney

It's understandable that customers often need our help to find closure on a specific vehicle. The most common and vague objection is agreeably "I want to think about it."These are the five reasons why we believe the customer says that.1. Uncomfortable with price issues2. Uncomfortable with you or the…See More
Apr 30
Richard Keeney posted blog posts
Apr 28
Richard Keeney posted blog posts
Apr 21
Richard Keeney's blog post was featured

10 Rules of Effective Electronic Communication by David Martin

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to effectively…See More
Apr 14
Richard Keeney posted blog posts
Apr 14
Richard Keeney's blog post was featured

The "Art" of Voicemail by Richard Keeney

With email and texting being the dominant forms of communication these days, we must remember that a good old fashioned phone conversation can be much more effective, helpful and personal.Some on your staff may suffer from being a bit phone-shy, but in an industry dependent on following up on sold and non-sold…See More
Apr 8
Richard Keeney posted blog posts
Apr 7
Richard Keeney's 2 blog posts were featured
Mar 30
Richard Keeney posted blog posts
Mar 30
Richard Keeney posted a video
Mar 27
Al Stidham commented on Richard Keeney's blog post 25 Quick Tips from an Expert Car Salesman from a Successful Dealership in Illinois
"Great post.   "
Mar 27

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
The MarKee Group
What is your current position within your organization?
Owner
What is your company website?
http://markeegroup.com
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http://www.facebook.com/markeegroup/
What is your LinkedIn page/URL?
http://https://www.linkedin.com/company/markeegroup
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email
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Blog posts with insight for Automotive dealers, managers, sales, service, F & I.

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Richard Keeney's Blog

One Simple Phone Tip to Better Handle "What Time Do You Close?" by Richard Keeney

Posted on October 18, 2017 at 5:00pm 0 Comments

Do you really know how your salespeople are…

Continue

How to Score Big at Handling Sales Objections by David Martin

Posted on September 7, 2017 at 4:00pm 0 Comments

Any discussion on objections would have to start with a…

Continue

10 Rules of Effective Electronic Communication by David Martin

Posted on July 6, 2017 at 10:42am 0 Comments

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…

Continue

Dealers & Managers: Fire LESS — Look in the Mirror MORE by Richard Keeney

Posted on June 6, 2017 at 5:00pm 0 Comments

There are many managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment.

This is especially…

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