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Tom Law
  • San Jose, CA
  • United States
  • First Class Mailing, Inc.
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Tom Law's Friends

  • Gary Bishop
  • Fred G. Slabine
  • Terry Alling
  • Jack Higginbotham

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Latest Activity

Tom Law posted a blog post

Customer appreciation

Having been a Service Manager, Advisor, Dispatcher, Parts Manager and prior to that a retail store manager I know what drives a business forward. It is a dedication to customer service - "Service to the customer supersedes all other assignments" If the owner of a business truly believes and practices this simple rule customer loyalty will soar. A genuine interest in giving each and every customer the best experience will make everyone happy. Always look for ways to give customers honest value…See More
Feb 23, 2011
Tom Law replied to NANCY SIMMONS's discussion Immersed in a Sea of Technology, Are We Drowning Ourselves? in the group Nothing but Net
"Only with a firm commitment from business owners who value their customers."
Jan 5, 2011
Tom Law replied to NANCY SIMMONS's discussion Immersed in a Sea of Technology, Are We Drowning Ourselves? in the group Nothing but Net
"Too many companies think the only way to make more profit is to cut expenses and what better way to cut expenses than to reduce staff. By over using technology you remove the human element and ultimately customer loyalty. A business might be able to…"
Jan 5, 2011
Tom Law joined NANCY SIMMONS's group
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Nothing but Net

A group for adminstrative dealership staff, dealers, GM's Comptrollers and Automotive Consultants to discuss ways to improve the "Bottom Line". Topics such as expense control strategies, compensation plans to motivate all personnel, and more....See More
Jan 5, 2011
Fred G. Slabine left a comment for Tom Law
"Please tell me about your sales pitch. How are you getting into see the dealer principle/decision maker? How long do you spend talking about their problems they are faced with and how your advertising can assist them to fix their issues. In other…"
Aug 31, 2010
Tom Law left a comment for Fred G. Slabine
"Hi Fred, I am a direct mail advertiser who has attempted to stress to dealers the importance to service after the sale unfortunately it seems most dealers think of service as a necessary evil. To think of service advertising as an expense and not an…"
Aug 31, 2010
Fred G. Slabine left a comment for Tom Law
"Hello and thanks for adding me as a friend! . . . . I just wanted to say hi and give you a brief introduction to who I am and what I do. But first I would like to hear from you as well and help your business grow. If I had someone who was interested…"
Aug 31, 2010
Fred G. Slabine left a comment for Tom Law
"Hello and thanks for adding me as a friend! . . . . I just wanted to say hi and give you a brief introduction to who I am and what I do. But first I would like to hear from you as well and help your business grow. If I had someone who was interested…"
Aug 30, 2010
Tom Law and Fred G. Slabine are now friends
Aug 30, 2010
Gary Bishop left a comment for Tom Law
"Tom, Glad to see you here. Take a look at some of the groups. There's some that would work for you on exposure for your company. Talk to you soon, Gary Bishop"
Aug 30, 2010
Tom Law posted a blog post

Direct Mail still needed

To Service Managers and service minded owners,While we are approaching the day when "Snail Mail" is obsolete it's not here yet. When you analyze your Database you will find that over half of your customers do not have an Email addresses and this is for a number of reasons. You still need to keep in front of them and direct mail is the best way. A comprehensive program of combining emails and text messages with direct mail will work best. Tom LawSee More
Aug 30, 2010
Tom Law is now a member of DealerELITE.net
Aug 30, 2010

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
First Class Mailing, Inc.
What is your current position within your organization?
Owner
What is your company website?
http://firstclassmailing.com
What is your Facebook page/URL?
http://Central Valley Auto Group
What is your LinkedIn page/URL?
http://Call the office at 408-947-7100
How did you specifically hear about DealerELITE? If referred, who?
Email
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Because I can help dealers improve sale and profit through intelligent marketing.

Tom Law's Blog

Customer appreciation

Posted on February 23, 2011 at 4:06pm 0 Comments

Having been a Service Manager, Advisor, Dispatcher, Parts Manager and prior to that a retail store manager I know what drives a business forward. It is a dedication to customer service - "Service to the customer supersedes all other assignments" If the owner of a business truly believes and practices this simple rule customer loyalty will soar. A genuine interest in giving each and every customer the best experience will make everyone happy. Always look for ways to give customers honest…

Continue

Direct Mail still needed

Posted on August 30, 2010 at 12:55pm 0 Comments

To Service Managers and service minded owners,

While we are approaching the day when "Snail Mail" is obsolete it's not here yet. When you analyze your Database you will find that over half of your customers do not have an Email addresses and this is for a number of reasons. You still need to keep in front of them and direct mail is the best way. A comprehensive program of combining emails and text messages with direct mail will work best.

Tom Law

Comment Wall (4 comments)

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At 12:10pm on August 31, 2010, Fred G. Slabine said…
Please tell me about your sales pitch. How are you getting into see the dealer principle/decision maker? How long do you spend talking about their problems they are faced with and how your advertising can assist them to fix their issues. In other words, what problems does your advertising solve for the dealer?
Rememeber what everone's favorite radio station is WIIFM, What's In It For Me!
At 11:41am on August 31, 2010, Fred G. Slabine said…
Hello and thanks for adding me as a friend! . . . . I just wanted to say hi and give you a brief introduction to who I am and what I do. But first I would like to hear from you as well and help your business grow. If I had someone who was interested in your service, what would you like me to say?

My name is Fred Slabine, and I’m president of Automotive Training & Development. I’ve been in the automotive industry for more than 35 years I founded ATD because I wanted to give back to the industry that has treated me so well. I enjoy assisting our dealerships accelerate their sales and profits, while also giving our trainees the knowledge, skills, and mindset necessary to make a great living selling vehicles and serving customers well.

Briefly, ATD provides recruitment and sales training services for automotive dealerships, as well as for marine, RV, and motorcycle dealerships. We train both new hires and seasoned veterans, because we know that even experienced salespeople need a boost from time to time. Like most training companies, we teach the key steps to a sale, but we also focus on other crucial topics like building trusting relationships, actively listening, maintaining a positive mental attitude, smiling and making others smile, and engaging in continuous learning. If you want to learn more about our philosophy and services, please check out our website at www.automotivetraining.us.

If you have any questions, please feel free to e-mail or call me. I would like to hear from you as well.

Thanks in advance for your interest. I look forward to chatting with you soon.

Best regards,

Fred G. Slabine
At 6:36pm on August 30, 2010, Fred G. Slabine said…
Hello and thanks for adding me as a friend! . . . . I just wanted to say hi and give you a brief introduction to who I am and what I do. But first I would like to hear from you as well and help your business grow. If I had someone who was interested in your service, what would you like me to say?

My name is Fred Slabine, and I’m president of Automotive Training & Development. I’ve been in the automotive industry for more than 35 years I founded ATD because I wanted to give back to the industry that has treated me so well. I enjoy assisting our dealerships accelerate their sales and profits, while also giving our trainees the knowledge, skills, and mindset necessary to make a great living selling vehicles and serving customers well.

Briefly, ATD provides recruitment and sales training services for automotive dealerships, as well as for marine, RV, and motorcycle dealerships. We train both new hires and seasoned veterans, because we know that even experienced salespeople need a boost from time to time. Like most training companies, we teach the key steps to a sale, but we also focus on other crucial topics like building trusting relationships, actively listening, maintaining a positive mental attitude, smiling and making others smile, and engaging in continuous learning. If you want to learn more about our philosophy and services, please check out our website at www.automotivetraining.us.

If you have any questions, please feel free to e-mail or call me. I would like to hear from you as well.

Thanks in advance for your interest. I look forward to chatting with you soon.

Best regards,

Fred G. Slabine
At 1:53pm on August 30, 2010, Gary Bishop said…
Tom,
Glad to see you here. Take a look at some of the groups. There's some that would work for you on exposure for your company. Talk to you soon,
Gary Bishop
 
 
 

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