It doesn’t matter if you are in management or a staff member on a team so many have unanswered questions. One example of is a large majority of general managers for car dealerships come from a sales background. They are experts when it comes to selling cars and are very good at their trade. However, their fixed operations experience is very little and develops questions that go unanswered. They might not ask a question so their inexperience doesn’t illustrate itself to other team members. Team members have similar situations that they don’t ask questions because they don’t want anyone to believe they don’t know the answer already. Unanswered questions generally lead to reduced results and job satisfaction. Countless times in conversations with managers and staff it begins with “this may seem like a stupid question but”. We need to develop a culture that encourages questions and better understanding from everybody. In training sessions our company encourages questions with the understanding everybody feels good about answers. If management expects a good result on customer pay effective labor rates and no one understands how to improve that result, job performance remains poor. If all questions are answered on how to generate an improved result the likelihood of success is vastly improved. It is without question it is critical to have a learning culture in your dealerships. No one should ever feel small to ask a question and achieve better understanding. In that spirit, if you have a question about your fixed operations you can schedule a no cost phone conversation with me to discuss the issue and get some answers. Don’t ever let your questions go unanswered.

Just remember you can’t help anyone until you help yourself, sign up for a free review of your Fixed Operations and “Do This for You!”

Rob Gehring, President
1 (888) 205-8718
Fixed Performance Inc.

Views: 20


You need to be a member of to add comments!



DealerELITE created this Ning Network.

Blog Posts

What is a hard money loan for Car?

Posted by Simon Hopes on March 16, 2018 at 3:48pm 0 Comments

Are you wondering if applying for a hard money loan is a smart idea? Many investors have been periodically using hard money to fund real…


Islands in the Stream, that is What We Are

Posted by Timmy D. James on March 16, 2018 at 9:44am 0 Comments

Live video is taking over. If you have been on social media…


Winning the Retail Game is Getting Harder. Can You Do It?

Posted by Ujj Nath on March 16, 2018 at 9:30am 0 Comments

Do you think retail is changing, or do you believe that continuing…


Write Service Podcast: Episode 20- Follow the Process!

Posted by Jeff Cowan on March 15, 2018 at 12:00pm 0 Comments

This week, Jeff continues with another common mistake that service advisors make- not following the processes! Whether they are implemented by your manager or your dealership, they are there for a reason! Don't be lazy, follow the process, and…


de sponsor

Get Newsletter

dE Sponsor

© 2018   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service