John Sternal
  • Boca Raton, FL
  • United States
  • Merit Mile
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John Sternal posted a blog post

The Uptime Imperative: How AI is Transforming the Dealership Service Lane into a Proactive Profit Center

For decades, the dealership service model has been largely reactive: a vehicle breaks down, the customer brings it in, and the dealership service team performs the repair. This break/fix mentality has been a stable, but ultimately limited revenue model. However, the combination of today’s advanced vehicle telematics and cutting-edge Artificial Intelligence (AI) is now fundamentally changing this dynamic, promising to transform the service department from a reactive repair center into a…See More
Nov 17
John Sternal posted a blog post

Lotlinx Introduces LotGPT, the Industry’s First Dealer-Facing AI Advisor

The only chatbot built exclusively for dealers – powered by the industry’s largest dataset of VIN and shopper data, it delivers real-time VIN-level intelligence, market insights, and merchandising optimization to improve profitability.  DETROIT — Lotlinx, the auto industry’s first and only VIN Performance platform built to help dealers maximize profitability, today announced the launch of LotGPT, a first-of-its-kind AI…See More
Oct 29
John Sternal posted a blog post

The Precision Trap: Why Lease Payment Accuracy Is the Highest Stake in Auto

The automotive market in 2025 has been characterized by elevated vehicle prices and consequently, a steadily growing reliance on leasing to manage consumer payments. For lenders and dealers, this trend elevates the stakes attached to a single, crucial figure: the lease payment. While sales professionals have long known that leasing is a product focused almost entirely on the basis of the payment—it’s 100% about the payment, not the price—the industry is now waking up to the critical reality…See More
Oct 20
John Sternal posted a blog post

Beyond the Lot: Proactive Strategies to Combat Hidden Inventory Risk

The rhythm of an auto dealership is a constant, energetic hum. Sales teams work the showroom floor, service bays are filled, and the F&I department finalizes deals. But in the midst of this controlled chaos, a silent threat lurks in the back lot: hidden inventory risk. For too long, dealers have operated with a critical blind spot, relying on lagging indicators like rising days on lot or unexpected markdowns to signal a problem. By the time a vehicle shows up on a stale inventory report,…See More
Sep 10
John Sternal posted a blog post

Lotlinx Q2 Quarterly Vincensus Report Highlights Affordability-Driven Surge for Hybrids and ICE, Market Headwinds for EVs

Digital modernization and proactive inventory management remain key as aged inventory and rising prices challenge profitability, with Lotlinx customers outperforming market benchmarks  DETROIT (July 22, 2025) — Lotlinx, the auto industry’s first and only VIN Performance platform built to help dealers maximize profitability, announced today its Q2 2025 Quarterly Vincensus Report, the most comprehensive quarterly inventory report in the industry. Leveraging over…See More
Jul 22
John Sternal posted blog posts
Jul 16
John Sternal posted a blog post

Lotlinx Wins “LLM Innovation Award” in 2025 Artificial Intelligence Breakthrough Awards Program

Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions  DETROIT – (July 9, 2025) – Lotlinx, the auto industry’s leading VIN-specific data company for dealership inventory management, today announced that its advanced generative AI inventory and pricing management solution has been selected as winner of the  “LLM Innovation Award” in…See More
Jul 9
John Sternal posted a blog post

Lotlinx Announces Industry Honors For Two Senior Female Executives

Company Recognizes CMO Kerri Wise and CRO Carla Wade for National Recognition Celebrating Leadership, Innovation, and Advocacy in Automotive Industry  DETROIT (June 25, 2025) – Lotlinx, the auto industry’s leading VIN-specific data company for dealership inventory management, announced today that Chief Marketing Officer Kerri…See More
Jun 25
John Sternal posted a blog post

Generative AI and the Dealership: How GPT Tools Are Changing Expectations from the Lot to the Bay

The automotive dealership model is facing yet another modernization opportunity—this time driven by artificial intelligence, specifically generative AI and GPT-style technologies. These tools, which allow users to query complex data systems using natural language and automate time consuming repetitive tasks, are increasingly being explored across commercial vehicle operations for their potential to increase efficiency, simplify analysis, and improve decision-making.  For dealerships,…See More
Jun 19
John Sternal posted a blog post

How AI Is Reshaping Dealer Strategies Amid Affordability Challenges

As economic uncertainty continues to weigh on consumers, vehicle affordability continues today as a driving issue in the auto retail sector. High interest rates, lingering inflation, and constrained supply chains have converged to create a complex marketplace—one where both consumers and dealers are navigating a delicate balancing act between price sensitivity and profit margins.In response, dealers are looking to leverage AI and machine learning as a strategic tool to maintain profitability…See More
Jun 11
John Sternal posted blog posts
Jun 4
John Sternal posted a blog post

From Margins to Mobility: Why Auto Dealers Must Rethink Fleet Service for the Connected and Electric Age

From Margins to Mobility: Why Auto Dealers Must Rethink Fleet Service for the Connected and Electric Age U.S. auto retailers have had a longstanding relationship with local commercial and business fleet customers, especially in the servicing of vehicles in the fleet. Rapidly changing updates to connected vehicle data is offering an opportunity for retailers to further grow this business, but their technology proficiency to properly leverage this data poses great challenges for the success of…See More
May 16
John Sternal posted blog posts
May 15
John Sternal posted a blog post

LLMs, Agentic AI, and Vertical AI: How Machines Are Improving Dealer Retail Operations

LLMs, Agentic AI, and Vertical AI: How Machines Are Improving Dealer Retail OperationsAs dealers face rising complexity in inventory management, pricing, and profitability, especially with the 25% tariff on imported vehicles, machine-driven technologies are stepping in as vital tools—not just to handle data, but to make better, faster business decisions.  From fluctuating vehicle values and evolving consumer trends to aging inventory and regional market differences, Large Language Models…See More
May 5
John Sternal posted blog posts
Apr 29
John Sternal posted a blog post

Lotlinx Q1 Quarterly Vincensus Report Reveals Market Volatility Amid Economic Uncertainty and Inventory Shifts

Data shows price pressures and aging carryover inventory increases, while Lotlinx customers maintain a competitive edge through strategic inventory management DETROIT (April 16, 2025) — Lotlinx, the auto industry’s leading VIN-specific data company for dealership inventory management, announced today its Q1 2025 Quarterly Vincensus Report, the most comprehensive monthly/quarterly inventory report in the industry. The report offers accurate, unparalleled…See More
Apr 16

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Vendor Partner
What company do you work for (or own)?
Merit Mile
What is your current position within your organization?
Director
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http://meritmile.com
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Google
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We are interested in sharing automotive insight, data and trends.

John Sternal's Blog

The Uptime Imperative: How AI is Transforming the Dealership Service Lane into a Proactive Profit Center

Posted on November 17, 2025 at 2:49pm 0 Comments

For decades, the dealership service model has been largely reactive: a vehicle breaks down, the customer brings it in, and the dealership service team performs the repair. This break/fix mentality has been a stable, but ultimately limited revenue model. However, the combination of today’s advanced vehicle telematics and cutting-edge Artificial Intelligence (AI) is now fundamentally changing this dynamic, promising to transform the service department from a reactive repair center into a…

Continue

Lotlinx Introduces LotGPT, the Industry’s First Dealer-Facing AI Advisor

Posted on October 29, 2025 at 11:55am 0 Comments

The only chatbot built exclusively for dealers – powered by the industry’s largest dataset of VIN and shopper data, it delivers real-time VIN-level intelligence, market insights, and merchandising optimization to improve profitability.  

DETROIT — Lotlinx, the auto industry’s first and only VIN Performance platform built to help…

Continue

The Precision Trap: Why Lease Payment Accuracy Is the Highest Stake in Auto

Posted on October 20, 2025 at 1:11pm 0 Comments

The automotive market in 2025 has been characterized by elevated vehicle prices and consequently, a steadily growing reliance on leasing to manage consumer payments. For lenders and dealers, this trend elevates the stakes attached to a single, crucial figure: the lease payment.

 

While sales professionals have long known that leasing is a product focused almost entirely on the basis of the payment—it’s 100% about the payment, not the price—the industry is now waking up…

Continue

Beyond the Lot: Proactive Strategies to Combat Hidden Inventory Risk

Posted on September 10, 2025 at 3:00pm 0 Comments

The rhythm of an auto dealership is a constant, energetic hum. Sales teams work the showroom floor, service bays are filled, and the F&I department finalizes deals. But in the midst of this controlled chaos, a silent threat lurks in the back lot: hidden inventory risk.

 

For too long, dealers have operated with a critical blind spot, relying on lagging indicators like rising days on lot or unexpected markdowns to signal a problem. By the time a vehicle shows up on a stale…

Continue

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