Todd Smith
  • Male
  • Orlando, FL
  • United States
  • ActivEngage, Inc
Share on Facebook
Share

Todd Smith's Friends

  • Brittany Walker-Cooper
  • Garry House
  • Jared Davis
  • Anthony Bartoli
  • Edward Vossen
  • Stan Sher
  • Don Jasensky
  • Mikhail Melomed
  • Mark Stanton
  • Jamie Faulkner
  • ed witt
  • Sean Lucas
  • Keith Theisen
  • Melissa Porter
  • Jason Mitchell
 

Todd Smith's Page

Latest Activity

Todd Smith's blog post was featured

Using Customer Service as a Marketing Tool

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you would thank…See More
Sunday
Todd Smith posted a blog post

Using Customer Service as a Marketing Tool

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you would thank…See More
Oct 12
Todd Smith's blog post was featured

Peer-to-Peer: Designing a Mentorship Program for Success

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter which department),…See More
Sep 27
Todd Smith posted a blog post

Peer-to-Peer: Designing a Mentorship Program for Success

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter which department),…See More
Sep 27
Todd Smith's blog post was featured

Can You Sell Cars On Facebook Marketplace?

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better monetize the…See More
Sep 22
Todd Smith posted a blog post

Can You Sell Cars On Facebook Marketplace?

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better monetize the…See More
Sep 20
Todd Smith posted a blog post

Parts Sales: Money Doesn’t Grow on Trees

At one point in time or another, we’ve all heard someone in our lives tell inform us that money doesn’t grow on trees. And they would be right. Technically. The facts are, however, that the phrase started because sometimes there is money (revenue) that is simply waiting to be taken by businesses. There are a lot of revenue sources in dealerships and while those sources haven’t changed much in a century, the way in which dealerships can harvest or maximize the profits in each of those…See More
Sep 13
Todd Smith's blog post was featured

Don’t Let Technology Make Your Customers Run for the Hills!

Communication is vital to business, that’s a given. In retail, businesses must be responsive, provide a great customer experience and stand by their products or services. But what happens when businesses fail at that? They get complaints. A customer ordered some copper from a business that promised it to be of the highest quality.…See More
Sep 10
Todd Smith posted a blog post

Don’t Let Technology Make Your Customers Run for the Hills!

Communication is vital to business, that’s a given. In retail, businesses must be responsive, provide a great customer experience and stand by their products or services. But what happens when businesses fail at that? They get complaints. A customer ordered some copper from a business that promised it to be of the highest quality.…See More
Sep 6
Todd Smith's blog post was featured

Stop Chasing Squirrels: The More You Know, the More You Sell

Henry Ford was once asked why he visited his executives rather than having them come to his office when problems arose or he needed questions answered. “I go to save them time,” said Ford. “I’ve found that I can leave the other fellow’s office a lot quicker than I can get him to leave mine.” Ford knew the necessity of gaining…See More
Aug 30
Todd Smith posted a blog post

Stop Chasing Squirrels: The More You Know, the More You Sell

Henry Ford was once asked why he visited his executives rather than having them come to his office when problems arose or he needed questions answered. “I go to save them time,” said Ford. “I’ve found that I can leave the other fellow’s office a lot quicker than I can get him to leave mine.” Ford knew the necessity of gaining…See More
Aug 30
Todd Smith's blog post was featured

Be Authentic. Be Driven. And Don’t Let the Waves Take You Down.

Let me start by saying that I love to surf. Back in my younger days, I was able to qualify and had the opportunity to compete on the pro tour. At one point, I surfed Mavericks in Northern California which has waves in the 30 to 40-foot range. To illustrate, the waves are so big and heavy that you can’t just paddle out. I take this…See More
Aug 23
Todd Smith posted a blog post

Be Authentic. Be Driven. And Don’t Let the Waves Take You Down.

Let me start by saying that I love to surf. Back in my younger days, I was able to qualify and had the opportunity to compete on the pro tour. At one point, I surfed Mavericks in Northern California which has waves in the 30 to 40-foot range. To illustrate, the waves are so big and heavy that you can’t just paddle out. I take this…See More
Aug 23
Todd Smith posted a blog post

Are You Lonely in Your Communication with Customers?

Somewhere in the North Pacific Ocean, there lives a whale that cannot communicate with other whales. You see, whales communicate via sub-sonic vocal sounds. Most whales communicate in the 15-25…See More
Aug 16
Todd Smith's blog post was featured

What Does Chat Have to Do with 867-5309?

Jenny. Tommy Tutone said it in 1981 and many of you reading this know that number. It’s Jenny’s number. And we remember it. Why? Sure, it was a catchy song and has become a staple in early pop music, but it does hold a hidden gem that every car dealer would be thrilled to possess. For dealerships, customer information is only…See More
Aug 11
Todd Smith posted a blog post

What Does Chat Have to Do with 867-5309?

Jenny. Tommy Tutone said it in 1981 and many of you reading this know that number. It’s Jenny’s number. And we remember it. Why? Sure, it was a catchy song and has become a staple in early pop music, but it does hold a hidden gem that every car dealer would be thrilled to possess. For dealerships, customer information is only…See More
Aug 10

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
ActivEngage, Inc
What is your current position within your organization?
Founder & CEO
What is your company website?
http://www.activengage.com
What is your Facebook page/URL?
http://www.facebook.com/ActivEngage/
What is your LinkedIn page/URL?
http://www.linkedin.com/in/activengage
How did you specifically hear about DealerELITE? If referred, who?
Referred
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
contribute content via articles and blog posts

Todd Smith's Blog

Using Customer Service as a Marketing Tool

Posted on October 12, 2018 at 10:10am 0 Comments

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you…

Continue

Peer-to-Peer: Designing a Mentorship Program for Success

Posted on September 27, 2018 at 9:52am 0 Comments

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter…

Continue

Can You Sell Cars On Facebook Marketplace?

Posted on September 20, 2018 at 10:00am 0 Comments

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better…

Continue

Parts Sales: Money Doesn’t Grow on Trees

Posted on September 13, 2018 at 9:57am 0 Comments

At one point in time or another, we’ve all heard someone in our lives tell inform us that money doesn’t grow on trees. And they would be right. Technically.

 

The facts are, however, that the phrase started because sometimes there is money (revenue) that is simply waiting to be taken by businesses. There are a lot of revenue sources in dealerships and while those sources haven’t changed much in a century, the way in which dealerships can harvest…

Continue

Comment Wall (3 comments)

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

At 7:08pm on May 3, 2010, Cathy Aron said…
Thanks for connecting with me here on DE, Todd!
At 12:38pm on March 19, 2010, Darlene said…
Yes - mostly Direct Mail & since adding AutoUps Barcoding we can track traffic from any form of advertising & looking to partner up with email marketing, as the technology works with emails as well. Do you offer email marketing? If so, please send info to DarleneRPM@aol.com...........THANKS!
At 11:58am on March 19, 2010, Darlene said…
Hi Todd! Thanks for the request! Perhaps we can marry some of our technology.......
 
 
 

dE Sponsor

Latest Activity

Rob Gehring posted a blog post
1 hour ago
Sandy Zannino posted blog posts
1 hour ago
Jeff Cowan posted a blog post

Write Service Podcast: Episode 49- Tips for Your Slowest Month

This week, Jeff discusses how to tackle your notoriously slow month (usually December and fourth…See More
3 hours ago
Profile Icon via Twitter
Checking out "Drive Drama-Babies from Your Dealership" on @dealerELITE: https://t.co/c7b3WyomZn
Twitter5 hours ago · Reply · Retweet
Dave Anderson's blog post was featured

Drive Drama-Babies from Your Dealership

There is little that is less productive for a team member to engage in than drama, and to…See More
5 hours ago
Andy Church posted a video

Profit By Action Quick Tip: Business Planning 4 - Agreement & Action Plan

ProfitByAction.com Quick Tip on the importance of getting the buy-in and agreement of all Dealership Management as part of the Planning Process. Once everyon...
5 hours ago
Profile Icon via Twitter
Checkout this book https://t.co/slmizjrgxn We believe you will really enjoy reading this
Twitter17 hours ago · Reply · Retweet
Dave Anderson posted a blog post

Drive Drama-Babies from Your Dealership

There is little that is less productive for a team member to engage in than drama, and to…See More
22 hours ago

de sponsor

Get Newsletter

dE Sponsor

© 2018   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service