Mike Gorun's Blog – April 2017 Archive (4)

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future, they have to become “experience businesses.” He feels this is what will separate market leaders from…

Continue

Added by Mike Gorun on April 25, 2017 at 9:50am — No Comments

Customer Satisfaction Failures Can impact your Wallets

In the wake of the backlash from the recent United Airlines incident, it has been widely reported that many airline CEO’s salaries are, at least in part, connected to customer satisfaction scores. In the case of United’s CEO Oscar Munoz, poor customer satisfaction ratings can cost him…

Continue

Added by Mike Gorun on April 18, 2017 at 8:30am — No Comments

Go Fast and Break Things

The title of this blog post originated from a thought-provoking interview with Chad Mitchell, senior director of digital communications at Walmart. In the interview he lays out a philosophy that every industry – especially automotive – should embrace. The main point he makes is that…

Continue

Added by Mike Gorun on April 11, 2017 at 9:32am — No Comments

Porsche Plans to Bring some Disney Magic to its Dealerships

It’s no surprise that Disney has created one of the largest groups of loyal customers in the world. Of course, this isn’t by accident. Everything Disney does is by design. According to an article in Automotive News, Porsche wants to do a similar thing…

Continue

Added by Mike Gorun on April 4, 2017 at 9:45am — No Comments

Latest Activity

Jim Flint posted a blog post
5 hours ago
Stella Lemon posted a video

Droom History

Droom History is India’s largest national repository for vehicle history that offers used vehicle history report for nearly 200 million registered vehicles. ...
7 hours ago
Kyle Disher posted videos
12 hours ago
DealerELITE posted blog posts
Friday

© 2020   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service