Mark Handlon's Blog (2)

Tonality on the Phone

     I am amazed when making inquiries at the tonality of the person answering the phone. Although some are cheery and seem genuinely happy to assist you they are few and far between. These calls are being made to people in the "customer service" entities of the businesses I select to contact- particularly the automotive business.

     I contacted a particular dealership and one of the sales people answered the call. What I got was "Sales" in a tone of voice that it was an imposition…

Continue

Added by Mark Handlon on March 13, 2017 at 11:56am — No Comments

You Know You Work For a Good Dealership When...

     Several years ago there was an article written about working for bad dealerships and everyone was able to post a lot of negative insights and experiences. Well it is time to look at the good aspects that the automotive industry has offered all of us! Let us post the good points and make each of us realize just how good we may have it!

Added by Mark Handlon on February 23, 2017 at 9:41am — 7 Comments

© 2022   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service