Mark Handlon
  • Easton, PA
  • United States
  • Handlon Business Resources
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Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Handlon Business Resources
What is your current position within your organization?
Automotive Division Consultant BDC/ Internet/ Sales Training
What is your company website?
http://hbrllc.com
How did you specifically hear about DealerELITE? If referred, who?
Chris Saraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Insight to engage customers to make them want to visit your dealership. Suggestions on how to convert leads into appointments.

Mark Handlon's Blog

Tonality on the Phone

Posted on March 13, 2017 at 11:56am 0 Comments

     I am amazed when making inquiries at the tonality of the person answering the phone. Although some are cheery and seem genuinely happy to assist you they are few and far between. These calls are being made to people in the "customer service" entities of the businesses I select to contact- particularly the automotive business.

     I contacted a particular dealership and one of the sales people answered the call. What I got was "Sales" in a tone of voice that it was an imposition…

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You Know You Work For a Good Dealership When...

Posted on February 23, 2017 at 9:41am 7 Comments

     Several years ago there was an article written about working for bad dealerships and everyone was able to post a lot of negative insights and experiences. Well it is time to look at the good aspects that the automotive industry has offered all of us! Let us post the good points and make each of us realize just how good we may have it!

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