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Mark Handlon
  • Easton, PA
  • United States
  • Handlon Business Resources
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Latest Activity

Mark Handlon commented on Ujj Nath's blog post Proper Choice of Communication: The Key to Customer Satisfaction
"Any form of communication- phone, text or email that keeps the customer informed on the status of their vehicle will only enhance the overall experience!"
17 hours ago
Mark Handlon commented on Richard Keeney's blog post 25 Quick Tips from an Expert Car Salesman from a Successful Dealership in Illinois
"Great insights Rex! Thank you for sharing."
17 hours ago
Mark Handlon replied to Thomas Ehrlich's discussion Equity Mining Tool
"Good afternoon Tom,              I wanted to see how you are making out with Equity Mining."
Mar 13
Mark Handlon commented on Mike Poskey's blog post Stop Picking Favorites: Hire Skills, Not Likeability
"        Great post Mike! You may need to broaden your perspective if the current position you are hiring for promotes moving up the ladder into a management position at a later date."
Mar 13
Mark Handlon posted a blog post

Tonality on the Phone

     I am amazed when making inquiries at the tonality of the person answering the phone. Although some are cheery and seem genuinely happy to assist you they are few and far between. These calls are being made to people in the "customer service" entities of the businesses I select to contact- particularly the automotive business.     I contacted a particular dealership and one of the sales people answered the call. What I got was "Sales" in a tone of voice that it was an imposition for this…See More
Mar 13
Mark Handlon posted a status
"The dealership is well maintained in appearance and cleanliness."
Mar 13
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"Your service department always puts their best foot forward in addressing customer's service needs."
Mar 6
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"The dealership owner walks the entire dealership and makes sure he says hello to each of his or her employees."
Mar 3
Mark Handlon replied to Alan Ram's discussion Question
"No- for many reasons."
Mar 1
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"Your inventory is "balanced" offering a great selection to your customer and saving you having to do a "locate" or dealer trade."
Mar 1
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"You have a good leader who appreciates you!"
Feb 28
Mark Handlon commented on Chris Miller's blog post Can Your Used Car Buyers Trust You?
"Good point Chris. The airbag recall probably will not be solved for several years."
Feb 27
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"I am beginning to wonder if anyone works for a good dealership? No one has anything positive about the dealership they work for?"
Feb 27
Mark Handlon's blog post was featured

You Know You Work For a Good Dealership When...

     Several years ago there was an article written about working for bad dealerships and everyone was able to post a lot of negative insights and experiences. Well it is time to look at the good aspects that the automotive industry has offered all of us! Let us post the good points and make each of us realize just how good we may have it!See More
Feb 23
DealerELITE commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"Mark Thank you for your Post"
Feb 23
Mark Handlon commented on Mark Handlon's blog post You Know You Work For a Good Dealership When...
"You know you work for a good dealership when the managers come out to help get the dealership reopened for business after a snowstorm and help broom the snow off the cars and move them for plowing."
Feb 23

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Handlon Business Resources
What is your current position within your organization?
Automotive Division Consultant BDC/ Internet/ Sales Training
What is your company website?
http://hbrllc.com
How did you specifically hear about DealerELITE? If referred, who?
Chris Saraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Insight to engage customers to make them want to visit your dealership. Suggestions on how to convert leads into appointments.

Mark Handlon's Blog

Tonality on the Phone

Posted on March 13, 2017 at 11:56am 0 Comments

     I am amazed when making inquiries at the tonality of the person answering the phone. Although some are cheery and seem genuinely happy to assist you they are few and far between. These calls are being made to people in the "customer service" entities of the businesses I select to contact- particularly the automotive business.

     I contacted a particular dealership and one of the sales people answered the call. What I got was "Sales" in a tone of voice that it was an imposition…

Continue

You Know You Work For a Good Dealership When...

Posted on February 23, 2017 at 9:41am 7 Comments

     Several years ago there was an article written about working for bad dealerships and everyone was able to post a lot of negative insights and experiences. Well it is time to look at the good aspects that the automotive industry has offered all of us! Let us post the good points and make each of us realize just how good we may have it!

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