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Sally Whitesell Female Niceville, FL United States Sally Whitesell's Service Solutions…: Promote

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Blog Posts (5)
Discussions (11)
Events (2)
dE Groups (3)
Photos (2)
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Sally Whitesell's Friends

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Sally Whitesell's Groups

Women in the Auto Indust…

113 members
23 Comments 7 Promotions
Training, Learning & Dev…

9 members
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Christian Auto Industry …

115 members
284 Comments 10 Promotions

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Sally Whitesell's Discussions

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31. 3 Replies 1 Promotion

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind. I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23. 7 Replies 2 Promotions

Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue

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Sally Whitesell's Page

Latest Activity

Tom '1TeamSynergy' Wiegand promoted Sally Whitesell's blog post Are Your Phones Costing You Money?

May 22

Sally Whitesell might attend dealerELITE's event

AutoConnections 2012 Conference and Exposition at The Mirage Hotel and Conference Center

September 11, 2012 to September 13, 2012

The AutoConnections 2012 Conference and Expo series, otherwise known as "AutoCon 2012", "AutoCon 2013", etc. will bring together the best in automotive retail thought leadership along with the best speakers and solution providers in the industry.AutoConnections 2012 will connect dealers with the strategies, tools, people and inspiration for the greatest competitive advantage in the automotive retail marketplace. Dates: September 5 (PM), 6, 7…See More

May 19

4 Comments 7 Promotions

Sally Whitesell is now friends with Sindi Lindberg and Paul Waddell

May 18

Craig Lockerd promoted Sally Whitesell's blog post Are Your Phones Costing You Money?

May 18

Sindi Lindberg promoted Sally Whitesell's blog post Are Your Phones Costing You Money?

May 18

Sindi Lindberg promoted Sally Whitesell's profile

May 18

Sally Whitesell's blog post was featured

Are Your Phones Costing You Money?

When someone picks up the phone to call any business they have just taken the first step toward buying. If they lose confidence in your dealership on the phone, chances are you will lose the sale. Poor phone skills could be costing you a lot more than you realize!Many dealerships request that we mystery shop…See More

May 17

6 Comments 7 Promotions

Chris Saraceno promoted Sally Whitesell's blog post Are Your Phones Costing You Money?

May 17

Sally Whitesell shared their blog post on Facebook

Are Your Phones Costing You Money?

May 17

Sally Whitesell shared their blog post on Facebook

Are Your Phones Costing You Money?

May 17

Sally Whitesell commented on Sally Whitesell's blog post Are Your Phones Costing You Money?

"Amy, that is hilarious and sad at the same time! What a great example of no professional training. Stan I couldn't agree more! Like I mentioned in the article it is your first point of sale. I don't think they would let a receptionist with…"

May 17

Stan Sher commented on Sally Whitesell's blog post Are Your Phones Costing You Money?

"Great post. As someone who does a lot of phone training for a living I am surprised at how many dealerships decide to let sales people handle the phones and keep them away from the BDC (the department responsible for phones). It really…"

May 17

Sally Whitesell and Stan Sher are now friends

May 17

Amy Kern-Smith commented on Sally Whitesell's blog post Are Your Phones Costing You Money?

"This is so true. Over the years I have heard some very interesting and quite funny things when on the phone with dealerships. On one occasion when I asked about a particular service I was informed that the technician who normally does…"

May 16

Amy Kern-Smith promoted Sally Whitesell's blog post Are Your Phones Costing You Money?

May 16

Sally Whitesell updated their profile

May 16

Profile Information

Which best describes you?: Vendor

What company do you work for (or own)?: Sally Whitesell's Service Solutions or SW Service Solutions

What is your current position within your organization?: owner

What is your company website?: http://swservicesolutions.com

What is your Facebook page/URL?: http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...

What is your LinkedIn page/URL?: http://I can be reached through e-mail sally@swservicesolutions.com

How did you specifically hear about dealerELITE? If referred, who?: Chris Saranceno

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

Sally Whitesell's Photos

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Sally Whitesell's Blog

Are Your Phones Costing You Money?

Posted on May 16, 2012 at 1:28pm 5 Comments 7 Promotions

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"What Not To Say" Sally Whitesell's Service Solutions Spring Newsletter

Posted on April 27, 2012 at 1:30pm 2 Comments 5 Promotions

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Learn to Love What Women Want!

Posted on February 7, 2012 at 4:30pm 13 Comments 9 Promotions

Is Selling Service to Women Really Different?

Statistics show that over 65% of the clients coming in for service on most drives are women. They will tell you they…

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Happy Holidays from Sally Whitesell's Service Solutions!

Posted on December 22, 2011 at 4:51pm 2 Comments 2 Promotions

Comment Wall (4 comments)

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At 9:29am on October 12, 2010, NANCY SIMMONS said…: Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!

At 2:48pm on October 7, 2010, NANCY SIMMONS said…: Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!