Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
Which do you have on your staff?
Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.
We might assume our top-performers simply…Continue
Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.
Sally: Well thank you for having me, it’s a pleasure.…Continue
Three reasons your service advisors are leaving.
2015 and 2016 were years of massive turnover in the automotive industry. We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car for service. It gives them…Continue
Most dealers are used to focusing most of their time and attention on their sales team and profits from the front end. Unfortunately the profits made on each sale is dwindling and new car sales are down. Lost revenue on your front end makes everyone want to tighten their belts. The question is: Where do we make the cuts? Should we pull from advertising, personnel,…Continue