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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

Women are more emotional. Yes, I said it!

Women are more emotional. Yes, I said it!Emotions play a big part in most women’s purchasing decisions. Yes, I said it! It doesn’t mean we are less informed. It means we use a combination of facts and feelings to make buying decisions. In case you don’t believe me - gentlemen, when was the last time you spent an entire day looking for the perfect outfit for one occasion? Many women will do such a thing because…See More
Mar 7
Sally Whitesell's event was featured
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Sally Whitesell, president of sw Service Solutions Free webinar "What Drives Women?" at http://www.autonews.com/article/20170207/WEBINAR03/302079919/what-drives-women-how-to-connect-with-your-largest-demographic

March 1, 2017 from 1pm to 2pm
Please plan to join Sally for important incite on this topic. Why: •Women influence over 85% of all purchases. •Women now control over 60% of personal wealth in the US.•Women spend over $200 billion on new cars and mechanical servicing of vehicles each year.•Most service departments report that 65% of their clientele is female.•Women are 3 times more likely to read and fill out reviews.•There are many similarities between female clients and Millennials as the gender gap narrows.               …See More
Feb 28
Sally Whitesell commented on Devin Koskan's blog post Are Millennials Disrupting the Auto Industry?
"Interesting article!  I have done a lot of research on female customers and we are finding the two have a lot in common. Not only do we need to change the consumer expereince but if we are going to get this group to enter our business, we…"
Feb 28
Sally Whitesell posted an event
Thumbnail

Sally Whitesell, president of sw Service Solutions at http://www.autonews.com/article/20170207/WEBINAR03/302079919/what-drives-women-how-to-connect-with-your-largest-demographic

March 1, 2017 from 1pm to 2pm
Please plan to join Sally for important incite on this topic. Why: •Women influence over 85% of all purchases. •Women now control over 60% of personal wealth in the US.•Women spend over $200 billion on new cars and mechanical servicing of vehicles each year.•Most service departments report that 65% of their clientele is female.•Women are 3 times more likely to read and fill out reviews.•There are many similarities between female clients and Millennials as the gender gap narrows.               …See More
Feb 26
Sally Whitesell commented on Mike Gorun's blog post Loyalty: It’s Not ALL About Millennials
"A great point that is being ignored and as a trainer I will begin to give this more attention in my presentations. Especially since I will be in this category...cough cough...soon;-) The other demographic that needs much more attention is female…"
Feb 7
Angela Angelovic commented on Sally Whitesell's blog post How to Create Champions: Invest in Your Team
"Such an important topic! Building a good team takes an investment!"
Feb 7
Sally Whitesell's blog post was featured

How to Create Champions: Invest in Your Team

“Playoffs? We can barely make it to practice!”Pretty much any coach has made this statement during a losing streak, but imagine you and your favorite team getting ready for a new season. You pull out your favorite jersey and call your friends while the chicken wings are frying because you are pumped! You just know this year they are going to go all the way. Then you read that the team owner has decided to cut…See More
Feb 2
Sally Whitesell posted a blog post

How to Create Champions: Invest in Your Team

“Playoffs? We can barely make it to practice!”Pretty much any coach has made this statement during a losing streak, but imagine you and your favorite team getting ready for a new season. You pull out your favorite jersey and call your friends while the chicken wings are frying because you are pumped! You just know this year they are going to go all the way. Then you read that the team owner has decided to cut…See More
Feb 2
Sally Whitesell commented on Kristopher Hampton's blog post Playoffs?! We don't even practice with passion!" Do you know who said this?
"Great article and my company has some of the best coaches in the business! I couldn't resist;-)  Training should be the last place you try to cut cost especially in service. Service Advisors see more of customers in a day than most sales…"
Jan 27
Sally Whitesell commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"Thanks Angela and Kris!  Today it is all about creating a pleasant environment and a great experience.  If you have trained your team to deliver excellent service and offer the right amenities, your customers will be loyal."
Jan 23
Sally Whitesell's blog post was featured

Creating an Environment for Today’s Buyers

Today’s customer will scrutinize every aspect of their customer service experience in your store. We don’t just make buying decisions based on necessity; we buy things that make us feel and look good. We buy things our friends have had a good experience with or that have high ratings and reviews. We want the best service and products we can afford and we want it delivered in an environment that is…See More
Jan 20
Kristopher Hampton commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"The environment plays a hige role in building better relationships. Its like going to work without a shower. Do you think that will be a successful day? Great article Sally"
Jan 19
Angela Angelovic commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"I love #3. I always dread a dirty, messy waiting room with no wi-fi! If it's a short job, I'd rather just stay there and get some work done if I'm comfortable."
Jan 19
Sally Whitesell commented on Anne Fleming's blog post Top 17 Items on Womens New Years Wish List
"Since women are responsible for over 65% of car purchases and influence 85%, we need to listen!  Great information once again Anne. It may cost a little but there is a lot to be gained. "
Jan 19
Sally Whitesell commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"Thank you for Mark!  Sometimes the simple basics get lost in the day to day shuffle but these things are so important!"
Jan 6

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Women are more emotional. Yes, I said it!

Posted on March 7, 2017 at 2:48pm 0 Comments

Women are more emotional. Yes, I said it!

Emotions play a big part in most women’s purchasing decisions. Yes, I said it! It doesn’t mean we are less informed. It means we use a combination of facts and feelings to make buying decisions. In case you don’t believe me - gentlemen, when was the last time you spent an entire day looking for the perfect outfit for one…

Continue

How to Create Champions: Invest in Your Team

Posted on February 2, 2017 at 4:47pm 1 Comment

“Playoffs? We can barely make it to practice!”

Pretty much any coach has made this statement during a losing streak, but imagine you and your favorite team getting ready for a new season. You pull out your favorite jersey and call your friends while the chicken wings are frying because you are pumped! You just know this year they are going to go…

Continue

Creating an Environment for Today’s Buyers

Posted on January 5, 2017 at 7:26pm 5 Comments

Today’s customer will scrutinize every aspect of their customer service experience in your store. We don’t just make buying decisions based on necessity; we buy things that make us feel and look good. We buy things our friends have had a good experience with or that have high ratings and reviews. We want the best service and products we can afford and we want…

Continue

Who is Eating Your Profits?

Posted on December 19, 2016 at 4:30pm 2 Comments

Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do I mean? Certainly it’s the manager’s responsibility to train employees and develop processes. But anyone with experience…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You!

Posted by Steve Stauning on March 27, 2017 at 3:00pm 0 Comments

Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You! …

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Why is Battery Ventilation Important for Your RV?

Posted by Irene Simpson on March 27, 2017 at 5:43am 0 Comments

Want to buy an RV? You’ll find some decent bus conversion for sale…

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Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

Posted by Richard Keeney on March 24, 2017 at 5:00pm 0 Comments

Whatever you may call your Grandmother:…

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