Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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  • Mark Handlon
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

Making a Positive Impression - Podcast

Listen to Sally Whitesell speak about the importance of making a positive impression on the AutoSuccess podcast:http://www.autosuccessonline.com/5982-2/See More
yesterday
Sally Whitesell's blog post was featured

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty-by Sally Whitesell for Fixed Ops Magazine.These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.This simply isn’t true.Loyalty is not built through a satisfactory experience, it is built through something much more important – relationships.The art of relationship…See More
Saturday
Sally Whitesell posted a blog post

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty-by Sally Whitesell for Fixed Ops Magazine.These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.This simply isn’t true.Loyalty is not built through a satisfactory experience, it is built through something much more important – relationships.The art of relationship…See More
Thursday
Sally Whitesell posted a blog post

3 Reasons Your Service Advisors Are Leaving

Keep your customers by keeping your employees.Employee turnover in the automotive industry has increased to 43%(1). We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car for service. It gives them a since of security.…See More
Apr 25
Sally Whitesell posted a blog post

Tee off for exciting training to get your advisors drive-ready!

Are you ready to tee off for some new training? sw Service Solutions "The First Step" series gets your advisors ready to sell on the drive.See More
Apr 16
Sally Whitesell posted a blog post

Why Should We Focus on Women? Part 3

-by Sally Whitesell for AutoSuccess Dealer Service Magazine.In my two previous articles (Part 1 and Part 2), I shared the importance of creating the right environment for your female clients…See More
Mar 26
Sally Whitesell's blog post was featured

A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine.For today’s client, convenience is everything.Just ask the top online retailers; Amazon, Walmart.com, Apple, and Staples.Fortune.com reports that 51% of all purchases in America are made online and that number increases every year.¹ This is proof that Americans are growing more and more accustomed to shopping in the most convenient way possible.…See More
Mar 5
Sally Whitesell posted a blog post

A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine.For today’s client, convenience is everything.Just ask the top online retailers; Amazon, Walmart.com, Apple, and Staples.Fortune.com reports that 51% of all purchases in America are made online and that number increases every year.¹ This is proof that Americans are growing more and more accustomed to shopping in the most convenient way possible.…See More
Mar 5
Sally Whitesell's blog post was featured

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers, and of course, at the corporate level. She is the founder and CEO of sw Service Solutions, and also,…See More
Mar 1
Sally Whitesell posted a blog post

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers, and of course, at the corporate level. She is the founder and CEO of sw Service Solutions, and also,…See More
Feb 26
Sally Whitesell posted a blog post

Cat Got Your Tongue? Sally Has the Right Words for You! Words That Sell Service. (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops University. She has provided service advisor training in hundreds of drives across the country for more than 23 years at an individual and corporate level. She is also a contributor to CBT News, and we welcome her, and now Sally, thanks again for taking the time to join us.Sally: It’s always a pleasure Joe.…See More
Feb 6
Sally Whitesell's blog post was featured

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the very clearly labeled “QuickLube Service Lane” and waited…See More
Feb 6
Sally Whitesell posted a blog post

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the very clearly labeled “QuickLube Service Lane” and waited…See More
Feb 5
Sally Whitesell posted a blog post

Fixed Ops University excerpt - Asking Diagnostic Questions

Training doesn't have to be boring!Check out this clip to see how entertaining Fixed Ops University can be!See More
Jan 26
Sally Whitesell's blog post was featured

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service MagazineYou know from Part 1 that women are crucial to your business. So are you making women a top priority?If you meet the expectations of women you will exceed the expectations of everyone.Please keep this in mind as we focus on the importance of your…See More
Jan 6
Sally Whitesell posted a blog post

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service MagazineYou know from Part 1 that women are crucial to your business. So are you making women a top priority?If you meet the expectations of women you will exceed the expectations of everyone.Please keep this in mind as we focus on the importance of your…See More
Jan 4

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Making a Positive Impression - Podcast

Posted on June 18, 2018 at 12:53pm 0 Comments

Listen to Sally Whitesell speak about the importance of making a positive impression on the AutoSuccess podcast:…

Continue

They’ll Love You or Leave You…

Posted on June 14, 2018 at 4:06pm 0 Comments

5 Keys to Building Customer Loyalty

-by Sally Whitesell for Fixed Ops Magazine.

These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.

This simply isn’t true.

Loyalty is not built through a…

Continue

3 Reasons Your Service Advisors Are Leaving

Posted on April 25, 2018 at 3:00pm 0 Comments

Keep your customers by keeping your employees.

Employee turnover in the automotive industry has increased to 43%(1). We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car…

Continue

Tee off for exciting training to get your advisors drive-ready!

Posted on April 16, 2018 at 5:42pm 0 Comments

Are you ready to tee off for some new training? sw Service Solutions "The First Step" series gets your advisors ready to sell on the drive.

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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