Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
5 Keys to Building Customer Loyalty
-by Sally Whitesell for Fixed Ops Magazine.
These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.
This simply isn’t true.
Loyalty is not built through a…Continue
Keep your customers by keeping your employees.
Employee turnover in the automotive industry has increased to 43%(1). We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car…Continue
Are you ready to tee off for some new training? sw Service Solutions "The First Step" series gets your advisors ready to sell on the drive.