Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
Three reasons your service advisors are leaving.
2015 and 2016 were years of massive turnover in the automotive industry. We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car for service. It gives them…Continue
Most dealers are used to focusing most of their time and attention on their sales team and profits from the front end. Unfortunately the profits made on each sale is dwindling and new car sales are down. Lost revenue on your front end makes everyone want to tighten their belts. The question is: Where do we make the cuts? Should we pull from advertising, personnel,…Continue
As published in Fixed Ops Magazine~
Have you ever put a price tag on each of your service advisor’s chairs? Well, you should! It’s probably worth much more than you realize. This chair has the potential to be the most valuable seat in your…Continue
Women are more emotional. Yes, I said it!
Emotions play a big part in most women’s purchasing decisions. Yes, I said it! It doesn’t mean we are less informed. It means we use a combination of facts and feelings to make buying decisions. In case you don’t believe me - gentlemen, when was the last time you spent an entire day looking for the perfect outfit for one…Continue