Sally Whitesell's Blog (65)

Why Advisors Don't Advise

-by Sally Whitesell for Dealer Service Magazine

Every time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is…

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Added by Sally Whitesell on December 28, 2018 at 4:30pm — 5 Comments

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess Magazine

Is your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?

If having all of your advisors step up to your top performer's level is your…

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Added by Sally Whitesell on December 14, 2018 at 3:57pm — No Comments

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess Magazine

When a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet…

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Added by Sally Whitesell on December 3, 2018 at 5:14pm — No Comments

How Courtesy Shuttle Drivers Can Make Everyone Happy

What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers?

Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle…

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Added by Sally Whitesell on August 10, 2018 at 5:15pm — No Comments

Making a Positive Impression - Podcast

Listen to Sally Whitesell speak about the importance of making a positive impression on the AutoSuccess podcast:…

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Added by Sally Whitesell on June 18, 2018 at 12:53pm — No Comments

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty

-by Sally Whitesell for Fixed Ops Magazine.

These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.

This simply isn’t true.

Loyalty is not built through a…

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Added by Sally Whitesell on June 14, 2018 at 4:06pm — 2 Comments

3 Reasons Your Service Advisors Are Leaving

Keep your customers by keeping your employees.

Employee turnover in the automotive industry has increased to 43%(1). We know that turnover takes a big bite out of our profits in every department, but in the service department, it’s also costing you customers. Your clients like to see the same people each time they bring in their car…

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Added by Sally Whitesell on April 25, 2018 at 3:00pm — No Comments

Tee off for exciting training to get your advisors drive-ready!

Are you ready to tee off for some new training? sw Service Solutions "The First Step" series gets your advisors ready to sell on the drive.

Added by Sally Whitesell on April 16, 2018 at 5:42pm — No Comments

Why Should We Focus on Women? Part 3

-by Sally Whitesell for AutoSuccess Dealer Service Magazine.

In my two previous articles (Part 1 and Part 2), I shared…

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Added by Sally Whitesell on March 26, 2018 at 7:03pm — No Comments

A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine.

For today’s client, convenience is everything.

Just ask the top online retailers; Amazon, Walmart.com, Apple, and Staples.

Fortune.com reports that 51% of all purchases in America are made online and that number increases every year.¹ This is proof that Americans are growing more and more accustomed…

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Added by Sally Whitesell on March 5, 2018 at 2:15pm — 2 Comments

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers, and of course, at the corporate level. She is…

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Added by Sally Whitesell on February 26, 2018 at 5:48pm — No Comments

Cat Got Your Tongue? Sally Has the Right Words for You! Words That Sell Service. (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops University. She has provided service advisor training in hundreds of drives across the country for more than 23 years at an individual and corporate level. She is also a contributor to CBT News, and we welcome her, and now Sally,…

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Added by Sally Whitesell on February 6, 2018 at 7:30pm — No Comments

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.

When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.

Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the…

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Added by Sally Whitesell on February 5, 2018 at 4:00pm — No Comments

Fixed Ops University excerpt - Asking Diagnostic Questions

Training doesn't have to be boring!

Check out this clip to see how entertaining Fixed Ops University can be!

Added by Sally Whitesell on January 26, 2018 at 2:00pm — No Comments

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service Magazine

You know from Part 1 that women are crucial to your business. So are you making women a top priority?

If you meet the expectations of women you will exceed the expectations of…

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Added by Sally Whitesell on January 4, 2018 at 4:27pm — No Comments

Consistency in The Service Drive (video)

Joe: Sally Whitesell has spent over two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers and at the corporate level.  She is the founder and…

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Added by Sally Whitesell on December 19, 2017 at 3:43pm — No Comments

How responsible are YOU for KPI scores?

~by Sally Whitesell for Auto Success Magazine

These days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my…

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Added by Sally Whitesell on November 27, 2017 at 12:00pm — No Comments

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious…

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Added by Sally Whitesell on October 13, 2017 at 12:28pm — No Comments

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