Sally Whitesell's Blog (78)

The First Step video excerpt

Does your team set goals? Do they know how to make a great first impression? They will receive these valuable tools and more in Fixed Ops University "The First Step" series. 

Who says training has to be boring?

Added by Sally Whitesell on August 9, 2019 at 5:48pm — No Comments

Selling Tires part 1 excerpt

Training doesn't have to be boring! Does your team know how to sell tires? We do! Enjoy a fun animation from our Fixed Ops University online training.

Added by Sally Whitesell on August 2, 2019 at 6:43pm — No Comments

Real Quick Is Not Real Profitable!

-by Sally Whitesell for Fixed Ops Magazine

MYTH: “Customers just want fast service. They want to be in and out quickly and they don’t want to be sold anything at the write-up.”

Ever heard these statements before? I hear this from advisors all the time, and they couldn’t be more wrong in these assumptions. Of…

Continue

Added by Sally Whitesell on June 28, 2019 at 2:27pm — No Comments

Keep Your Team’s Attention During Training (Podcast)

Practical and easy ways to keep your team's attention! Start using these tips today!

Listen now: …

Continue

Added by Sally Whitesell on June 7, 2019 at 12:48pm — No Comments

Presenting Maintenance is Not a Choice, it’s a Responsibility!

-by Kristopher Hampton for AutoSuccess Magazine

How would your clients feel if, while leaving your store, someone shared that their advisor didn’t tell them about all of the maintenance recommendations for their vehicle? Do you think they would be mad, disappointed, surprised? Would they ever trust your store…

Continue

Added by Sally Whitesell on May 31, 2019 at 12:02pm — 1 Comment

Get Your Customers in the Door with a Service BDC

-By Sally Whitesell For AutoSuccess Magazine

Your phone is ringing. It’s your most important customer calling.

Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the…

Continue

Added by Sally Whitesell on April 19, 2019 at 4:00pm — No Comments

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

Continue

Added by Sally Whitesell on March 22, 2019 at 4:30pm — 3 Comments

Give Your Clients What They Want. Text Them!

-By Kristopher Hampton of sw Service Solutions for AutoSuccess Magazine.

One of the biggest complaints in our industry is “No one ever called me.” Most service managers hear this at least once a day. After you have established that a call was actually made, you may hear, “I never listen to my voicemails anymore so I didn’t get your message.” Yet the…

Continue

Added by Sally Whitesell on March 15, 2019 at 3:55pm — No Comments

Give Your Advisors the Foundation They Need to Build Success

By Sally Whitesell for Fixed Ops Magazine.

As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to…

Continue

Added by Sally Whitesell on March 1, 2019 at 4:26pm — No Comments

Making Your Training Sessions Pay Off (Podcast)

Sally Whitesell, president of sw Service Solutions, joins the AutoSuccess Podcast to discuss how you can make your training sessions pay off.

Listen now:

 http://swservicesolutions.com/…

Continue

Added by Sally Whitesell on February 13, 2019 at 5:30pm — No Comments

Creating a Successful Team

By sw Service Solutions' Kristopher Hampton for Auto Success Magazine

Imagine for a moment that you are the coach of your favorite team and getting ready for a new season. You have the right players and talent to go all the way to the championship with hard work, focus, preparation, and training. This is going to be the year you’ll be the absolute best, the…

Continue

Added by Sally Whitesell on February 8, 2019 at 5:53pm — No Comments

Welcome!

-by Sally Whitesell for Dealer Service Magazine.

Never underestimate the importance of a professional greeting!

Nothing sets the tone for an exceptional service experience more than a warm welcome. I’m not just referring to your client’s experience, but also your advisor’s experience with each individual.

When we start off by making…

Continue

Added by Sally Whitesell on February 1, 2019 at 6:44pm — 1 Comment

How to Make Your Training Sessions Pay Off

-by Sally Whitesell for Auto Success Magazine.

Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the…

Continue

Added by Sally Whitesell on January 18, 2019 at 4:47pm — No Comments

Why Advisors Don't Advise

-by Sally Whitesell for Dealer Service Magazine

Every time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is…

Continue

Added by Sally Whitesell on December 28, 2018 at 4:30pm — 5 Comments

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess Magazine

Is your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?

If having all of your advisors step up to your top performer's level is your…

Continue

Added by Sally Whitesell on December 14, 2018 at 3:57pm — No Comments

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess Magazine

When a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet…

Continue

Added by Sally Whitesell on December 3, 2018 at 5:14pm — No Comments

How Courtesy Shuttle Drivers Can Make Everyone Happy

What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers?

Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle…

Continue

Added by Sally Whitesell on August 10, 2018 at 5:15pm — No Comments

Making a Positive Impression - Podcast

Listen to Sally Whitesell speak about the importance of making a positive impression on the AutoSuccess podcast:…

Continue

Added by Sally Whitesell on June 18, 2018 at 12:53pm — No Comments

Latest Activity

Rob Gehring posted a blog post
yesterday
Dave Anderson posted a blog post

Humble Hungry and Coachable

Enjoyed spending time with long-time red belt brother Damian Lillard of the Portland Trail Blazers…See More
yesterday
Mike theCarGuy Correra posted a video

The Importance of Understanding Marketing

Account Manager Mike Correra explains why dealers should understand marketing in order to know whether their efforts are effective.
yesterday
Scot Eisenfelder posted a blog post
yesterday
Paul Moran posted a blog post
yesterday
Jim Flint posted a blog post

Google Ads Conversion Tools

In this video blog, Jim shows that there's more than one way to get on board the conversion train…See More
yesterday
Damian Boudreaux's blog post was featured
yesterday
Dave Anderson's blog post was featured

Face and Fix These Four Excuses

Excuses are common amongst underachievers, and when you're trying to live the game changer life,…See More
yesterday
Simon Hopes posted a blog post

Best Aftermarket Performance Mods for Chevrolet Camaro

Tune-up your Chevy Camaro today to enjoy improved performance and style. Hit the road and cruise…See More
yesterday
Damian Boudreaux posted blog posts
Thursday
Jeff Giere posted a blog post
Thursday
Dave Anderson posted a blog post

Face and Fix These Four Excuses

Excuses are common amongst underachievers, and when you're trying to live the game changer life,…See More
Tuesday
John Sternal posted a blog post

Swapalease Data: Are Crossovers Not in Demand for Leasing?

Crossovers Not Seeing Growth in Leasing?A year ago, roughly 7.4% of drivers polled said they would…See More
Tuesday
Jim Flint posted a blog post
Tuesday
Jim Flint's blog post was featured

Google Ads Two Changes for Display

In this video blog, Jim Flint, CEO, and Founder of Local Search Group discusses two changes you…See More
Tuesday
Simon Hopes posted a blog post

How to Compare Car Insurance Policies

What is Car Insurance?A car insurance is the policy that covers one’s car against all kinds of…See More
Tuesday
Mike theCarGuy Correra posted a video

The Key to Long Term Success in Sales

Account Manager Mike Correra shares the key to a dealership's long term sales success in this video blog.
Monday
Tom Clark posted a blog post

Reasons to Sell Your Dead Car to Car Removal Companies

Your old car just stopped working. When you called a mechanic to have a look at it, they gave you…See More
Monday
Derek C. Dean posted a blog post

Hard skills Vs soft skills or hard skills and soft skills- which is optimal?

Soft skills and training programs for the same seem to be hogging the limelight in recent times.…See More
Monday
Umair Amjad posted a blog post

The Perks of Using Armored Cars & Bulletproof Vehicles

Security is a prime concern for every human being. When it comes to security, then people do not…See More
Aug 18

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service