Most dealerships are used to focusing most of their time and attention on their sales team and profits from the front end. Unfortunately, the profits made on each sale are dwindling and new car sales are down. Lost revenue on your front end makes everyone want to tighten their belts. The question is: Where do we make the cuts? Should we pull from…Continue
A Harvard Business Review shows that Boomers and Millennials are changing what constitutes a great place to work.
(Keep in mind that each of these generations are roughly twice the size of Gen. X which lies in the middle, so it is critical that we listen.)…Continue
When business resumes as usual, will you be ready to attract the cream of the crop?
-by Sally Whitesell for Fixed Ops Magazine.
I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.”…Continue
We have less than 8 seconds to grab and keep someone’s attention before their mind starts to wonder.
We have so much information at our fingertips that our brains decide to shut down sooner if the information isn’t valuable, stimulating or just plain fun.
Are you still with me?
I am Sally…Continue