~By Kristopher Hampton of sw Service Solutions
An overwhelming majority of service managers surveyed say they have at least one advisor on staff that they would like to replace. Many had more than one. This type of turnover is a huge expense to the store and creates major stress for the management team, who constantly must be in “rebuild”…
Most dealerships are used to focusing most of their time and attention on their sales team and profits from the front end. Unfortunately, the profits made on each sale are dwindling and new car sales are down. Lost revenue on your front end makes everyone want to tighten their belts. The question is: Where do we make the cuts? Should we pull from…Continue
A Harvard Business Review shows that Boomers and Millennials are changing what constitutes a great place to work.
(Keep in mind that each of these generations are roughly twice the size of Gen. X which lies in the middle, so it is critical that we listen.)…Continue