Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
-By Sally Whitesell For AutoSuccess Magazine
Your phone is ringing. It’s your most important customer calling.
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the…Continue
-by Sally Whitesell for AutoSuccess magazine
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…Continue
-By Kristopher Hampton of sw Service Solutions for AutoSuccess Magazine.
One of the biggest complaints in our industry is “No one ever called me.” Most service managers hear this at least once a day. After you have established that a call was actually made, you may hear, “I never listen to my voicemails anymore so I didn’t get your message.” Yet the…Continue
By Sally Whitesell for Fixed Ops Magazine.
As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to…Continue