Sally Whitesell on the AutoSuccess podcast-
Sally Whitesell, President of sw Service Solutions, joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service…Continue
I have been hired numerous times to perform training in stores that are not mentally or physically prepared for growth. Mentally, because their advisors think they are doing well enough and don’t see the growth potential in their position. Physically, because the shop is already full, or scheduled work is backed up for days.
In order to help you get…Continue
Sometimes you have to get rid of a bad apple. This article is an oldie, but goodie from our archives.
-by Sally Whitesell for AutoSuccess Magazine.
Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in…Continue