Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

Get Your Customers in the Door with a Service BDC

-By Sally Whitesell For AutoSuccess MagazineYour phone is ringing. It’s your most important customer calling.Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the phone, they often sound abrupt and rushed.…See More
Friday
Sally Whitesell's blog post was featured

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazineCustomer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient. Once I receive a survey, I’m asked to rate my…See More
Mar 25
Sally Whitesell posted a blog post

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazineCustomer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient. Once I receive a survey, I’m asked to rate my…See More
Mar 22
Sally Whitesell posted a blog post

Give Your Clients What They Want. Text Them!

-By Kristopher Hampton of sw Service Solutions for AutoSuccess Magazine.One of the biggest complaints in our industry is “No one ever called me.” Most service managers hear this at least once a day. After you have established that a call was actually made, you may hear, “I never listen to my voicemails anymore so I didn’t get your message.” Yet the client is still mad because somehow it’s your…See More
Mar 15
Sally Whitesell posted a blog post

Give Your Advisors the Foundation They Need to Build Success

By Sally Whitesell for Fixed Ops Magazine.As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to ensure your advisors have…See More
Mar 1
Sally Whitesell posted a blog post

Making Your Training Sessions Pay Off (Podcast)

Sally Whitesell, president of sw Service Solutions, joins the AutoSuccess Podcast to discuss how you can make your training sessions pay off.Listen now: http://swservicesolutions.com/making-your-trai…-pay-off-podcast/ See More
Feb 13
Sally Whitesell's blog post was featured

Creating a Successful Team

By sw Service Solutions' Kristopher Hampton for Auto Success MagazineImagine for a moment that you are the coach of your favorite team and getting ready for a new season. You have the right players and talent to go all the way to the championship with hard work, focus, preparation, and training. This is going to be the year you’ll be the absolute best, the champions! Now imagine you receive a…See More
Feb 9
Sally Whitesell posted a blog post

Creating a Successful Team

By sw Service Solutions' Kristopher Hampton for Auto Success MagazineImagine for a moment that you are the coach of your favorite team and getting ready for a new season. You have the right players and talent to go all the way to the championship with hard work, focus, preparation, and training. This is going to be the year you’ll be the absolute best, the champions! Now imagine you receive a…See More
Feb 8
Sally Whitesell posted a blog post

Welcome!

-by Sally Whitesell for Dealer Service Magazine.Never underestimate the importance of a professional greeting!Nothing sets the tone for an exceptional service experience more than a warm welcome. I’m not just referring to your client’s experience, but also your advisor’s experience with each individual.When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout…See More
Feb 1
Sally Whitesell posted a blog post

How to Make Your Training Sessions Pay Off

-by Sally Whitesell for Auto Success Magazine.Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90% of your team. Keep reading! I’ll…See More
Jan 18
Sally Whitesell's 2 blog posts were featured
Dec 29, 2018
Sally Whitesell posted a blog post

Why Advisors Don't Advise

-by Sally Whitesell for Dealer Service MagazineEvery time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is to advise every single guest about all of the services needed to repair and maintain their…See More
Dec 28, 2018
Sally Whitesell's blog post was featured

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 20, 2018
Sally Whitesell's blog post was featured

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 15, 2018
Sally Whitesell posted a blog post

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 14, 2018
Sally Whitesell's blog post was featured

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess MagazineWhen a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet this person has the power to drive business in or…See More
Dec 4, 2018

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Get Your Customers in the Door with a Service BDC

Posted on April 19, 2019 at 4:00pm 0 Comments

-By Sally Whitesell For AutoSuccess Magazine

Your phone is ringing. It’s your most important customer calling.

Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the…

Continue

How to Avoid Survey Backfire

Posted on March 22, 2019 at 4:30pm 2 Comments

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

Continue

Give Your Clients What They Want. Text Them!

Posted on March 15, 2019 at 3:55pm 0 Comments

-By Kristopher Hampton of sw Service Solutions for AutoSuccess Magazine.

One of the biggest complaints in our industry is “No one ever called me.” Most service managers hear this at least once a day. After you have established that a call was actually made, you may hear, “I never listen to my voicemails anymore so I didn’t get your message.” Yet the…

Continue

Give Your Advisors the Foundation They Need to Build Success

Posted on March 1, 2019 at 4:26pm 0 Comments

By Sally Whitesell for Fixed Ops Magazine.

As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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