Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers?
Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle…Continue
5 Keys to Building Customer Loyalty
-by Sally Whitesell for Fixed Ops Magazine.
These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.
This simply isn’t true.
Loyalty is not built through a…Continue