Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

Making Sure Service Advisors Have the Right Foundation (Podcast)

Sally Whitesell on the AutoSuccess podcast-Sally Whitesell, President of sw Service Solutions, joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service drive.See More
Friday
Sally Whitesell posted a blog post
Nov 1
Sally Whitesell's blog post was featured

Is Your Store Ready For Training?

I have been hired numerous times to perform training in stores that are not mentally or physically prepared for growth. Mentally, because their advisors think they are doing well enough and don’t see the growth potential in their position. Physically, because the shop is already full, or scheduled work is backed up for days. In order to help you get the best return on your training…See More
Oct 14
Sally Whitesell posted a blog post

Is Your Store Ready For Training?

I have been hired numerous times to perform training in stores that are not mentally or physically prepared for growth. Mentally, because their advisors think they are doing well enough and don’t see the growth potential in their position. Physically, because the shop is already full, or scheduled work is backed up for days. In order to help you get the best return on your training…See More
Oct 11
Sally Whitesell's blog post was featured

Who is Eating Your Profits?

Sometimes you have to get rid of a bad apple. This article is an oldie, but goodie from our archives.-by Sally Whitesell for AutoSuccess Magazine.Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do…See More
Sep 23
Sally Whitesell posted a blog post

Who is Eating Your Profits?

Sometimes you have to get rid of a bad apple. This article is an oldie, but goodie from our archives.-by Sally Whitesell for AutoSuccess Magazine.Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do…See More
Sep 20
Sally Whitesell posted a blog post

The First Step video excerpt

Does your team set goals? Do they know how to make a great first impression? They will receive these valuable tools and more in Fixed Ops University "The First Step" series. Who says training has to be boring?See More
Aug 9
Sally Whitesell posted a blog post

Selling Tires part 1 excerpt

Training doesn't have to be boring! Does your team know how to sell tires? We do! Enjoy a fun animation from our Fixed Ops University online training.See More
Aug 2
Sally Whitesell posted a blog post

Real Quick Is Not Real Profitable!

-by Sally Whitesell for Fixed Ops MagazineMYTH: “Customers just want fast service. They want to be in and out quickly and they don’t want to be sold anything at the write-up.”Ever heard these statements before? I hear this from advisors all the time, and they couldn’t be more wrong in these assumptions. Of course, it’s great to complete a service quickly, but if being fast is our…See More
Jun 28
Sally Whitesell's blog post was featured

Presenting Maintenance is Not a Choice, it’s a Responsibility!

-by Kristopher Hampton for AutoSuccess MagazineHow would your clients feel if, while leaving your store, someone shared that their advisor didn’t tell them about all of the maintenance recommendations for their vehicle? Do you think they would be mad, disappointed, surprised? Would they ever trust your store again? Keep in mind that when we lose their trust in the service…See More
Jun 12
Sally Whitesell posted a blog post

Keep Your Team’s Attention During Training (Podcast)

Practical and easy ways to keep your team's attention! Start using these tips today!Listen now: http://swservicesolutions.com/keep-your-teams-attention-during-training-podcast/See More
Jun 7
Sally Whitesell posted a blog post

Presenting Maintenance is Not a Choice, it’s a Responsibility!

-by Kristopher Hampton for AutoSuccess MagazineHow would your clients feel if, while leaving your store, someone shared that their advisor didn’t tell them about all of the maintenance recommendations for their vehicle? Do you think they would be mad, disappointed, surprised? Would they ever trust your store again? Keep in mind that when we lose their trust in the service…See More
May 31
Sally Whitesell posted a blog post

Get Your Customers in the Door with a Service BDC

-By Sally Whitesell For AutoSuccess MagazineYour phone is ringing. It’s your most important customer calling.Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors – who are already working at a frenetic pace – answer the phone, they often sound abrupt and rushed.…See More
Apr 19

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Making Sure Service Advisors Have the Right Foundation (Podcast)

Posted on November 15, 2019 at 12:47pm 0 Comments

Sally Whitesell on the AutoSuccess podcast-

Sally Whitesell, President of sw Service Solutions, joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service…

Continue

Is Your Store Ready For Training?

Posted on October 11, 2019 at 3:16pm 0 Comments

I have been hired numerous times to perform training in stores that are not mentally or physically prepared for growth. Mentally, because their advisors think they are doing well enough and don’t see the growth potential in their position. Physically, because the shop is already full, or scheduled work is backed up for days. 

In order to help you get…

Continue

Who is Eating Your Profits?

Posted on September 20, 2019 at 3:49pm 0 Comments

Sometimes you have to get rid of a bad apple. This article is an oldie, but goodie from our archives.

-by Sally Whitesell for AutoSuccess Magazine.

Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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