Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

How to Make Your Training Sessions Pay Off

-by Sally Whitesell for Auto Success Magazine.Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90% of your team. Keep reading! I’ll…See More
20 hours ago
Sally Whitesell's 2 blog posts were featured
Dec 29, 2018
Sally Whitesell posted a blog post

Why Advisors Don't Advise

-by Sally Whitesell for Dealer Service MagazineEvery time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is to advise every single guest about all of the services needed to repair and maintain their…See More
Dec 28, 2018
Sally Whitesell's blog post was featured

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 20, 2018
Sally Whitesell's blog post was featured

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 15, 2018
Sally Whitesell posted a blog post

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess MagazineIs your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?If having all of your advisors step up to your top performer's level is your dream come true, you need to dream bigger!You need a plan to reach a level beyond…See More
Dec 14, 2018
Sally Whitesell's blog post was featured

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess MagazineWhen a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet this person has the power to drive business in or…See More
Dec 4, 2018
Sally Whitesell posted a blog post

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess MagazineWhen a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet this person has the power to drive business in or…See More
Dec 3, 2018
Sally Whitesell posted a blog post
Nov 12, 2018
Sally Whitesell's blog post was featured

How Courtesy Shuttle Drivers Can Make Everyone Happy

What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers?Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle driver can’t be overstated.  Their influence on your CSI and production can make an impact on the success…See More
Aug 13, 2018
Sally Whitesell posted a blog post

How Courtesy Shuttle Drivers Can Make Everyone Happy

What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers?Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle driver can’t be overstated.  Their influence on your CSI and production can make an impact on the success…See More
Aug 10, 2018
Sally Whitesell's blog post was featured
Jul 20, 2018
Sally Whitesell posted a blog post
Jul 19, 2018
Sally Whitesell posted a blog post

Making a Positive Impression - Podcast

Listen to Sally Whitesell speak about the importance of making a positive impression on the AutoSuccess podcast:http://www.autosuccessonline.com/5982-2/See More
Jun 18, 2018
Sally Whitesell's blog post was featured

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty-by Sally Whitesell for Fixed Ops Magazine.These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.This simply isn’t true.Loyalty is not built through a satisfactory experience, it is built through something much more important – relationships.The art of relationship…See More
Jun 15, 2018
Sally Whitesell posted a blog post

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty-by Sally Whitesell for Fixed Ops Magazine.These days we’re all focused on making sure our guests are completely satisfied. We seem to think that if they are, they will become loyal clients.This simply isn’t true.Loyalty is not built through a satisfactory experience, it is built through something much more important – relationships.The art of relationship…See More
Jun 14, 2018

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

How to Make Your Training Sessions Pay Off

Posted on January 18, 2019 at 4:47pm 0 Comments

-by Sally Whitesell for Auto Success Magazine.

Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the…

Continue

Why Advisors Don't Advise

Posted on December 28, 2018 at 4:30pm 5 Comments

-by Sally Whitesell for Dealer Service Magazine

Every time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is…

Continue

How to Beat the “Good Enough” Syndrome

Posted on December 14, 2018 at 3:57pm 0 Comments

-by Sally Whitesell for AutoSuccess Magazine

Is your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?

If having all of your advisors step up to your top performer's level is your…

Continue

How to turn Rings into “CHA-CHINGS!”

Posted on December 3, 2018 at 5:14pm 0 Comments

-by Sally Whitesell for AutoSuccess Magazine

When a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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Sally Whitesell posted a blog post
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The Foundation of Accountability

I’ve written and spoken extensively about accountability in the twenty years since we started our…See More
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