Glynn Rodean's Blog – August 2012 Archive (1)
Understanding and Utilizing the Reverse TO
There may be many, wondering what do I mean when I say the Reverse TO. Yes! We have all heard of the TO effect when we actually “turn over” the call or up to a manager on duty and in sight. NOW! Let’s stop and take a little bit of time to learn about The Reverse T.O.. The Reverse T.O. is touch bases with the Manager and log in with the customer. We see how the Reverse T.O. has already taken effect, as you notice I stated we touch bases with the Manager FIRST! All of my…
ContinueAdded by Glynn Rodean on August 28, 2012 at 1:00pm — 3 Comments
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