• South Carolina Warranty Reimbursement Rate
• Patience
• Tennessee manufacturer warranty reimbursement rate “retail on warranty”
• Mississippi manufacturer warranty reimbursement rate
• New car sales remain a struggle
• Humbled
• War Plans

• Best Automobile Super Bowl Commercial?
• The Customer Experience - Pay Attention!
• Did you leave money on the table in 2017?
• The Super Bowl Time of Year
• We now have dates for the service manager school in Cleveland Ohio; the dates are June the Eleventh through the Twelfth!
• Sign up for my Fixed Operations call!
• "The Service Upgrade"

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2016

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2014

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2013

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2012

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2011

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