I’ve often used the medical profession as a comparison for dealership service. The reason is they generally do an exceptional job with everything from the appointment, customer intake, and follow-up.


Recently I went to my local Dr. to discuss a pain that I’ve been having in my left arm for about six months. The doctor sent me off for an x-ray which was negative so the next step was the orthopedic surgeon for evaluation. The diagnosis was tendinitis and now I am starting physical therapy which leads me to the point of today’s email.


My first therapy session was just completed which led me to understand in no uncertain terms a great lesson in life. To address the discomfort in my arm is a series of exercises is to be done daily. The therapist pointed out in great detail how building up the muscles will overcome the discomfort in time.


It hit me like a 2 x 4 between my forehead that if I had been exercising consistently the discomfort never would have begun. Isn’t that a similar truth with every aspect of our life?


Your Management might believe a customer intake process that includes walkarounds is best however, you don’t do it and over time illustrates a cost in customer care. You must take action and implement best practice processes to have a consistent healthy result in life. For your therapy session, today determine what you have been avoiding. What’s causing you pain? It doesn’t go away without you exercising daily. I am confident any issue you don’t address just gets worse. Get busy to address your pain and improve the quality of your life today.

Rob Gehring, President
Fixed Performance Inc.

Margin Plus

Cell: (419) 282-1351

CDK Certified -Approved Interface

Dealer Track Certified Open Track Partner

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