Greetings friends,  

Ask your team, "Do you want to prosper?" They will most likely tell you, "Of course we do!" When you ask the same people, "How are you going to prosper?"  The answers become very unclear.

Everyone wants to prosper. The real question is how do we accomplish the goal of becoming prosperous? Click the link…

Greetings Friends,   

The price of your services is not what keeps your customers coming back to your dealership. It is the amount of care you give them. When we are directed by the discounted price alone, we are developing the wrong kind of culture.

Click the link below to find out how to develop a caring culture in your dealership.

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Greetings friends, 

Every day we hear things like I can't, I might, I'll try, but what about, I will? Our fear of failing becomes over whelming, it stops us from achieving our goals.



The Impossible becomes likely with a solid committed effort that starts with two simple words "I will." Click the link below and find out how to get rid of your self-doubts,…

Greetings,   

Every result is process driven. Your team must be doing research on the customer's vehicle before every visit, if not your Advisors will miss something.  

Research is everything. We need to see if the customer is due for a tire rotation, or maybe they declined brake pads at the time of their last visit. If the customer is informed…

Greetings,   

The decisions we make today have a complete effect on tomorrow's results. If you are standing in your comfort zone, quit waiting and cross it. Our future depends solely upon on us.

If there is no change in your action, you will always achieve the same result. Click the link below to hear how to step out of the lines of your comfort…

Greetings,   

Do you know who the life blood of your service department is? Without this person your Technicians would not have orders to fill.

This person can make all the difference in your customer's experience. They are the first and the last person that your customer will talk with. A top performer in this position can make your…

How do you deal with conflict in your dealership?

Do you meet your problems head-on, or do you simply avoid them all together?

When you deal with your issues face to face, does it achieve the desired result? The way we handle day to day situations can make all the difference in our quality of life.

Click the link below to hear how to…

Most likely there are a lot of these floating around in your service department.

Did you find all the one$ you should have in 2013?

Are you going to settle for the same one$ in 2014?

Now is the time to get started.

We can help you find more of those…

Today we would like to ask you a few questions:

• Do you build your team up, or do you tear them down?

• Are your coaching methods effective, do they achieve the desired results? 

• Last but not least, do you want to become a more effective leader?

If you answered yes to any of these questions, click the link below to…

Is your dealership proactive when it comes to safety campaigns?

Do you actively contact your customers about open recalls?

Click the link below to hear my initiative ways to get your open recalls under control before it's too late.

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Do you give them choices, or do you give ultimatums?

The way you get your team to become compliant with necessary changes makes all the difference. Click the link below to hear how Paul accomplishes changes that he does not have to reiterate every week.

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The number one reason for customer defection is lack of personal care. How much attention do you pay to the little things?

On Today's call Tony DeLeonibus shared an experience he recently had, in a dealership near his home. Click the link below to see if this story could have happened in your dealership.

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Most people have call reluctance at one point or another.

Yesterday we had a guest speaker, his name is Maurice Belanger. He is an expert that works for dealerships, primarily in their call centers.

His company specializes in cost efficiency. They achieve this by contacting your unsold customers over the phone. Click the link below to find out…

The Sales department has used the 300 percent rule for years.

We believe this rule must be applied to every Service department.

To hear how to implement the 300 percent rule in your dealership simply click the link below.

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Everyone has a go time, no matter what time of the year it is. You have to have a maximum turnaround for scheduling of two business days.

When a customer calls your dealership with a service engine light on, or a recall you need to be able to tell them: "I can have you in tomorrow, or the day after tomorrow."…

Everyone has a go time, no matter what time of the year it is. You have to have a maximum turnaround for scheduling of two business days.

When a customer calls your dealership with a service engine light on, or a recall you need to be able to tell them: "I can have you in tomorrow, or the day after tomorrow."…

Everyone has ups and downs in life. It is easy to be positive when everything in your life is going great. It is much harder to stay positive when it is all falling apart. How we react in these situations is what truly defines us as people.

Listen to this call and see what kind of person you truly are. Click the link below to see if we can change…

Do you use adversity as a glue to bond your team together, or an excuse to divide them? 

Click the link below to find out Paul's four keys to overcome adversity in your dealership...

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Greetings,    

What's important now? Many times we go through our day in day out workload. The things we do every day become very standard. We miss the important clues as to what needs to be done to prosper "the…