Greetings,   

Every result is process driven. Your team must be doing research on the customer's vehicle before every visit, if not your Advisors will miss something.  

Research is everything. We need to see if the customer is due for a tire rotation, or maybe they declined brake pads at the time of their last visit. If the customer is informed beforehand they will appreciate our concern for their safety. 

When the maintenance issues are brought to the customers attention, with a price, before they come into the dealership, they will be more likely to proceed with the recommended repairs.

Click below to find out how to have your customers like you when they come in, and love you when they leave.

https://www.youtube.com/watch?v=1So85CC0rcs

Do you know how much cash your service department is losing? It might surprise you how much untapped gross profit is being missed out on daily.  

Click the link below to see how much growth potential your dealership's Fixed Operations really has!

http://www.fixedperformance.com/improvement-potential-calculator/