Don’t Ask Don’t Sell

Without question every dealership wants to improve customer satisfaction and retention. With fixed operations gross profits more critical than ever we must look at ways to insure results. Simple as it seems it all comes down to the process.

No one enjoys change in their life! It increases stress in the short term and generally the reward for embracing change isn’t seen, known, or understood. If you ask yourself why I should change you are in the danger zone or at a crossroad. Change is an event we all have to face even when we don’t want to. You can remain steadfast in your belief “I’ve done it that was for 50 years and it worked then and it will work now”. Then when the auction date for your asset sale arrives you will face the change anyway.

No matter what your life will change for better or worse! Nothing will stay exactly the same so I say embrace it. Challenge yourself to actively look for ways to improve every day. Instead of asking “why” ask yourself “Why not”? I will state without any hesitation people that embrace change have more success and quality of life. Accept that change brings growth and always seek better ways to provide the customer an experience that brings them back again and again.

Why Not?

No one enjoys change in their life! It increases stress in the short term and generally the reward for embracing change isn’t seen, known, or understood. If you ask yourself why I should change you are in the danger zone or at a crossroad. Change is an event we all have to face even when we don’t want to. You can remain steadfast in your belief “I’ve done it that was for 50 years and it worked then and it will work now”. Then when the auction date for your asset sale arrives you will face the change anyway. No matter what your life will change for better or worse! Nothing will stay exactly the same so I say embrace it. Challenge yourself to actively look for ways to improve every day. Instead of asking “why” ask yourself “Why not”? I will state without any hesitation people that embrace change have more success and quality of life. Accept that change brings growth and always seek better ways to provide the customer an experience that brings them back again and again.

My mission in life is to help as many dealerships as possible improve their fixed operations. I am excited to be developing many ways to expand this effort.

Sincerely,
Rob Gehring, President
Fixed Performance Inc.
rgehring@fixedperformance.com

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