Chip King
  • Male
  • Lutherville Timonium, MD
  • United States
  • CallRevu, LLC
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Chip King's Discussions

Call Center Best Practices Questions

Started this discussion. Last reply by Chip King Sep 1, 2012. 2 Replies

Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce…Continue

Tags: Tracking, Ad, phone, skill, automotive

1 in 4 Sales Calls going unanswered?

Started Sep 17, 2011 0 Replies

 With the next Digital Dealer Conference promising to be chock full of the latest in Digital and Social Marketing strategies, I can’t help but ponder the obvious. We are learning great new ways to…Continue

To BDC or Not to BDC?

Started Jan 3, 2011 0 Replies

The Call Center/BDC/RMC focus in automotive seems to move in cycles...most recently a bit on the up swing. Data shows that Call Centers are almost twice as likely to set appointments in sales and in…Continue

Tags: Center, Call, BDC

How much does it matter if your client "Likes You"?

Started this discussion. Last reply by Chip King Oct 21, 2010. 3 Replies

Consider this discussion in the medical field....would improving and engaging the skills to listen, ask questions, and create an atmosphere of respect make the difference in our dealerships?Malcolm…Continue

 

Chip King's Page

Latest Activity

Chip King's video was featured

Stop Chasing Your Customers to Your Competition

Chip King explains why making your inbound phone processes can cost you sales if you don’t change your phone process.
Aug 27, 2018
Chip King posted a video

Stop Chasing Your Customers to Your Competition

Chip King explains why making your inbound phone processes can cost you sales if you don’t change your phone process.
Aug 24, 2018
Chip King's video was featured

The Importance of Treating People Right

Chip King explains the importance & benefit of treating people right on the telephone and how it can improve a dealership’s results.
Aug 21, 2018
Chip King posted a video

The Importance of Treating People Right

Chip King explains the importance & benefit of treating people right on the telephone and how it can improve a dealership’s results.
Aug 13, 2018

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CallRevu, LLC
What is your current position within your organization?
Managing Partner
What is your company website?
http://www.callrevu.com
How did you specifically hear about DealerELITE? If referred, who?
David Boice
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
My company is involved with helping dealers measure and improve their Telephone Process, it is critical that we are able to stay in the flow of communications and best practices that DealerElite brings to the table

Chip King's Videos

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Chip King's Blog

Finance Income vs Trade Cycle Acceleration--Is it either/or?

Posted on April 17, 2013 at 3:16pm 0 Comments

I was CC'd on this email today from the Dealer Principle of a major domestic…

Continue

Call Process...One Size Does Not Fit All

Posted on February 2, 2013 at 12:53pm 0 Comments

Have you heard?

“Automotive Sales Professionals are Terrible on the Phone”

..... Really??

So, I had yet another in a long series of epiphanies regarding the business I love as I continue to get older and more exposed to the wise….

Ask most anyone….you will hear that the better the sales representative, the worse they are at handling inbound and outbound calls effectively. And some degree that may be…

Continue

Take the First Step to Phone Excellence

Posted on May 25, 2012 at 8:58am 1 Comment

Step #1



Never allow your staff to choose between a customer in person and a customer on the phone.

Your customer will always lose.



  • Showroom Receptionists are often facing the main entrance, and are the first person to be seen by a customer coming in. Too often they are unable to greet, or even…
Continue

Comment Wall (8 comments)

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Join DealerELITE.net

At 2:17pm on September 24, 2011, Edward Harting said…
Hey Chip - I noticed that someone Priscelina was a new member.  I also notice that there is little or no validation of those who want to join dealer elite.  Hope that all is well with you.  Edward
At 6:26pm on November 6, 2010, Angela Urbano said…
I'm trying to be.. the more social networks the higher my Google rank will be lol :)
At 5:39pm on November 6, 2010, Angela Urbano said…
Hey Chip :)
At 9:58am on October 27, 2010, B.C. Hendrixson said…
Wow! A nice welcome to the neighborhood.
At 8:55pm on October 24, 2010, B.C. Hendrixson said…
Thank you Chip and it was great meeting with you the other day.
At 7:27pm on October 16, 2010, Michael Deville said…
Bob share with us the system and we are interested.
At 12:01pm on October 16, 2010, Michael Deville said…
Chip thanks. I'm interested in giving your company a shot at moving me up in the national rankings.
At 12:01pm on October 16, 2010, Michael Deville said…
Chip thanks. I'm interested in giving your company a shot at moving me up in the national rankings.
 
 
 

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