Donna L. Bolser
  • Sumter, SC
  • United States
  • Sumter Chrysler Jeep Dodge Ram
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Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Sumter Chrysler Jeep Dodge Ram
What is your current position within your organization?
Business Developement Center Manager
What is your company website?
http://sumterchryslerjeepdodge.net
What is your Facebook page/URL?
http://www.facebook.com/SumterChryslerJeepDodgeRam
How did you specifically hear about DealerELITE? If referred, who?
Google search
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I am the BDC Manager at Sumter Chrysler Jeep Dodge Ram. I was a Real Estate Agent Specializing in Bank Foreclosures for 20 years prior to getting in the car business...

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At 7:38am on April 12, 2012, Scott Rainville said…

The phone call issue may not as large as you think.  Here are a couple of ideas:

1) If you have a direct dial number (no extension needed, customers can reach you using a 10 digit phone number (555) 555-1212) you can redirect the numbers form AutoTrader and your website to your extension.

2) If that is not possible, get a cell phone and redirect the numbers to the cell phone.  If you are unsure on how to reroute the phone numbers just ask vendor support for assistance.  The only cautionary flag here is that you publish your service number everywhere you have the sales number on your website since you will not be able to transfer incoming service calls from a cell phone.  Here again, Dealer.com should be able to assist you with setting this up.

At 10:07am on April 11, 2012, Stan Sher said…

Hi, so I am gathering that you have four major obstacles to overcome.  My suggestion is that you work with the owner to find out what their plans are and set proper goals.  If sales people want to complain you might want to just get a set few that will appreciate what you do for them and only give those customers to them.  Start a culture change and let everyone know how it will be.

At 7:05am on April 11, 2012, Scott Rainville said…

Thanks for writing Donna.  It sounds like the feed to your site is pulling most of the information from your DMS but the photos and comments were being fed from the company that was doing the photos on your cars.  It is a pretty easy fix.  I went through a similar situation when we switched from Dealer Specialties to "in-house".  I will take a look in the next couple of days and get back to you with some feed back.

Donna L. Bolser's Blog

We just started a Business Development Center....... HELP!

Posted on April 5, 2012 at 9:00pm 12 Comments

Our company just started a Business Development Center.  I am the manager, and only one right now... LOL... 

Would love some help and ideas...  would love to hear how and what others are doing....... 

Looking forward to hearing from you... thank you.

I have had lots of great feed back and great ideas and am most appreciated.. thank you., and to my surprise, much of the feed back has backed up what I was trying to do, but was over ridden.......   Now.......  to…

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