Jessica Russell
  • Female
  • Charlotte, NC
  • United States
  • Performance Management Associates,…
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Jessica Russell's Discussions

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Started Apr 6, 2012 0 Replies

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers during new vehicle delivery? What type of information do you…Continue

Tags: satisfaction, retention, customer, process, sales


Started Oct 26, 2011 0 Replies

Portfolio Managers/Independent AgentsInnovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing…Continue

EXECUTIVE CAREER OPPORTUNITIES : Portfolio Managers/Independent Agents

Started Oct 26, 2011 0 Replies

Innovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing professionals. We require a minimumof…Continue

EXECUTIVE CAREER OPPORTUNITIES: Portfolio Manager/Independent Agents

Started Oct 26, 2011 0 Replies

Innovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing professionals. We require a minimumof…Continue

The Dealer Profit

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Jessica Russell's Page

Profile Information

Which best describes you?
What company do you work for (or own)?
Performance Management Associates, Inc.
What is your current position within your organization?
Marketing Director
What is your company website?
What is your LinkedIn page/URL?
How did you specifically hear about DealerELITE? If referred, who?
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Performance Management Associates, Inc. specializes in Customer Retention and CSI improvement. We have worked with 6 of the top 10 Mega Groups in the Nation to implement simple dealership specific processes that generate millions in additional revenue for our clients. There is honestly no other company out there like ours.

Jessica Russell's Blog

They are YOUR CUSTOMERS...and you can have them or get them back!!!

Posted on October 20, 2010 at 4:15pm 0 Comments

When you drive by a Midas, Jiffy Lube, Wal-Mart Service Center, Grease Monkey, Pep Boys, or whatever in your market and see a vehicle that’s your brand, do you ever wonder? Wonder if your dealership sold it… and why is that vehicle not in your service department since it is your…


Everybody is Talking About It…But Who’s Really Getting It?

Posted on June 29, 2010 at 12:48pm 0 Comments

I love reading blogs. They are an amazing insight to what is going on in the mind of the writer. So, after reading blog after blog I am impressed and ecstatic that everyone seems to be aboard the customer retention train!

Here’s the rub. Everyone (okay, most everyone) would agree that the key to profitability in a dealership is not based on units sold or hours per R.O…it’s based on how many of those sold are retained as customers and refers their friends and family to the dealership.…


Comment Wall (2 comments)

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At 10:53am on June 9, 2010, James A. Ziegler said…
Hello Jessica, proud to be connected. AND thanks, please keep reading my stuff, it makes it worthwhile.JIM
At 12:28pm on June 7, 2010, Michael Baker said…
Does it not amaze you Jessica that the majority of dealers net profits are derived from fixed operations. The share of mind of retention is surprising so low. Simple processes with monitoring is less challenging than the variable operations to drive net profits



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