Read the exclusive interview with DealersUnited CEO

Jessica Russell
  • Female
  • Charlotte, NC
  • United States
  • Performance Management Associates,…
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Jessica Russell's Groups

Jessica Russell's Discussions

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Started Apr 6 0 Replies

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers during new vehicle delivery? What type of information do you…Continue

Tags: satisfaction, retention, customer, process, sales

EXECUTIVE CAREER OPPORTUNITIES

Started Oct 26, 2011 0 Replies

Portfolio Managers/Independent AgentsInnovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing…Continue

EXECUTIVE CAREER OPPORTUNITIES : Portfolio Managers/Independent Agents

Started Oct 26, 2011 0 Replies

Innovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing professionals. We require a minimumof…Continue

EXECUTIVE CAREER OPPORTUNITIES: Portfolio Manager/Independent Agents

Started Oct 26, 2011 0 Replies

Innovative, and proven industry leader in Customer Experience, Retention, Acquisition, Recapture, and Revenue Growth is seeking aggressive, top performing professionals. We require a minimumof…Continue

The Dealer Profit

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Jessica Russell's Page

Latest Activity

Jessica Russell posted a discussion

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers during new vehicle delivery? What type of information do you generally cover? Why do you use one? What other things do you use, and why? See More
Apr 6
0 Comments
Jessica Russell updated their profile
Feb 6
Jessica Russell is now friends with Dan Weik and John Miller
Feb 6
Jessica Russell and Emilio LoCilento are now friends
Nov 4, 2011
Jessica Russell posted discussions
1 more…
Oct 26, 2011
Jessica Russell and Stephanie Young are now friends
Apr 4, 2011
dealerELITE promoted Jessica Russell's blog post They are YOUR CUSTOMERS...and you can have them or get them back!!!
Mar 29, 2011
Jessica Russell's blog post was featured

They are YOUR CUSTOMERS...and you can have them or get them back!!!

When you drive by a Midas, Jiffy Lube, Wal-Mart Service Center, Grease Monkey, Pep Boys, or whatever in your market and see a vehicle that’s your brand, do you ever wonder? Wonder if your dealership sold it… and why is that vehicle not in your service department since it is your make?Maybe you wonder how New Car Dealers could allow enough of their customers to leave them and flock to all that competition. It is true that 100% of the new vehicles sold in the US have to be sold by or through a…See More
Mar 29, 2011
0 Comments
Jessica Russell was featured
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Mar 29, 2011
Jessica Russell updated their profile photo
Mar 29, 2011
Jessica Russell and Carrie Quinby are now friends
Mar 29, 2011
Jessica Russell and Gary Bishop are now friends
Feb 21, 2011
Marsh Buice and Jessica Russell are now friends
Dec 28, 2010
Jessica Russell replied to Brad Newsome's discussion How can I get more New Car Sales from my Service Customers?
"Mr. Newsome, First and foremost I am so impressed that you realize the money is in the fixed ops department. Many dealers are still struggling with this concept. The simple fact is customers are keeping their cars longer, thus causing a decrease in…"
Nov 15, 2010
Jessica Russell posted a discussion

The Most Crucial Profit Center- It's Not Your Sales Department!

Hello DE Members!I would like to share a link with you regarding the importance of customer retention in the fixed ops department. I would appreciate your feedback, comments, questions, suggestions, etc. According to an Automotive News artical, dated 9/13/10, dealers are beginning to recognize that due to the sharp decline in new vehicle sales over the past two years the focus is changing to fixed ops to offset the loss. Hope you enjoy the presentation!Sincerely,Jessica Russell…See More
Sep 28, 2010
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Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Performance Management Associates, Inc.
What is your current position within your organization?
Marketing Director
What is your company website?
http://www.retentionpluscsi.com
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jessicaurussell
How did you specifically hear about dealerELITE? If referred, who?
AutoScoop
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Performance Management Associates, Inc. specializes in Customer Retention and CSI improvement. We have worked with 6 of the top 10 Mega Groups in the Nation to implement simple dealership specific processes that generate millions in additional revenue for our clients. There is honestly no other company out there like ours.

Jessica Russell's Blog

They are YOUR CUSTOMERS...and you can have them or get them back!!!

Posted on October 20, 2010 at 4:15pm 0 Comments

When you drive by a Midas, Jiffy Lube, Wal-Mart Service Center, Grease Monkey, Pep Boys, or whatever in your market and see a vehicle that’s your brand, do you ever wonder? Wonder if your dealership sold it… and why is that vehicle not in your service department since it is your…

Continue

Everybody is Talking About It…But Who’s Really Getting It?

Posted on June 29, 2010 at 12:48pm 0 Comments

I love reading blogs. They are an amazing insight to what is going on in the mind of the writer. So, after reading blog after blog I am impressed and ecstatic that everyone seems to be aboard the customer retention train!

Here’s the rub. Everyone (okay, most everyone) would agree that the key to profitability in a dealership is not based on units sold or hours per R.O…it’s based on how many of those sold are retained as customers and refers their friends and family to the dealership.…

Continue

Comment Wall (2 comments)

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At 10:53am on June 9, 2010, James A. Ziegler said…
Hello Jessica, proud to be connected. AND thanks, please keep reading my stuff, it makes it worthwhile.JIM
At 12:28pm on June 7, 2010, Michael Baker said…
Does it not amaze you Jessica that the majority of dealers net profits are derived from fixed operations. The share of mind of retention is surprising so low. Simple processes with monitoring is less challenging than the variable operations to drive net profits
 
 
 

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