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Comment by Rob Gehring on July 23, 2013 at 3:41pm

Paul spoke with us today about how most dealerships are accomplishing around 95% in CSI, yet they are lucky to see around 40% when it comes to customer retention. Is this a reoccurring theme in your dealership? Would you love to find out why your customers are not coming back in the 70% to 80% ratio? Then give our call a listen.