Sales Tip #8 Knowing When To Talk and WhenTo Listen

You may be the best at greeting customers, building rapport and asking the right diagnostic questions, but if you don't understand how to do these two things, you are merely an educator and are giving away your commission. Here's tip #8 in our series of Sales Tips taken directly from Jeff's live 2-day workshop entitled "The 6-Step Road to Service Department Success" for Higher Sales, Customer Retention and Survey Scores

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