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We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership. 

Keep responses down to two brief sentences. 

Mark

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Michael Deville said:
When they can't keep good Talent. Turn over and over and over. Can't always be the employee.
When the sheep run the Lions
When you spoon the under performers
Managers that blame, blame, blame
When you interview the customer in the finance office and the electronic credit app sent by the desk manager doesn't match up with what the customer is telling you.
. . . when you're told when hired, "there's your desk, there's your phone and there's cars on the lot - get me 12 this month or you're out 'a here" and you get no training or Management support to accomplish the directive.
When you sit staring out the window wait for the next Up because they don't have computers for their salespeople.
When a customer calls to complain about not getting their tags and when you ask the title clerk she says it will be about 2 more months till we get the title when we pay off the debt to the auction.
...when the answer to your question is "because that's the way we have always done it".
When all the new cars have been PUNCHED as sold so the dealership can hit MPA or program money and you don't know that the warranty date has started on those cars and they did not use any of the money to add an extended warranty to them.

When the GM gets mad at a sales professional who's check is bigger than his. Considering with out that guy his check would be a lot smaller.
Pound Sand

I've found that some dealers will jump through hoops to assist a new vehicle customer with an issue to maintain a passing CSI from the manufacture, yet if it's a used vehicle customer, they're told to pound sand.

I suggest that dealers take the same approach with a used vehicle customer as a new vehicle customer. It only makes good business sense to monitor all customers satisfaction insuring a future service and purchasing opportunity...

Set the standards as high as the manufacture at minimum for both new and used....

Customers for life...
you are your own porter and finance manager!
when a person walks in with a bag full of money and a gun hanging out of their pants and they want that 65,000 dollar suv in the corner!! But wait they want you to put 26 in rims on that so they go and get another bag of money with with powder on it!!
When the local morgue gets more repeat business then your dealership does!


Jeff Bush
Synergy
Why even discuss this? How about you know you work for a good dealership when...

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