We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused stores.   Lets put together our Top Ten (or 20) Ways to know you work for a bad dealership. 

Keep responses down to two brief sentences. 


Tags: auto, bad, dealerships, environments, for, performing, poor, retailing, work

Views: 1812

Reply to This

Replies to This Discussion

Michael Deville said:
When they can't keep good Talent. Turn over and over and over. Can't always be the employee.
When the sheep run the Lions
When you spoon the under performers
Managers that blame, blame, blame
When you interview the customer in the finance office and the electronic credit app sent by the desk manager doesn't match up with what the customer is telling you.
. . . when you're told when hired, "there's your desk, there's your phone and there's cars on the lot - get me 12 this month or you're out 'a here" and you get no training or Management support to accomplish the directive.
When you sit staring out the window wait for the next Up because they don't have computers for their salespeople.
When a customer calls to complain about not getting their tags and when you ask the title clerk she says it will be about 2 more months till we get the title when we pay off the debt to the auction.
...when the answer to your question is "because that's the way we have always done it".
When all the new cars have been PUNCHED as sold so the dealership can hit MPA or program money and you don't know that the warranty date has started on those cars and they did not use any of the money to add an extended warranty to them.

When the GM gets mad at a sales professional who's check is bigger than his. Considering with out that guy his check would be a lot smaller.
Pound Sand

I've found that some dealers will jump through hoops to assist a new vehicle customer with an issue to maintain a passing CSI from the manufacture, yet if it's a used vehicle customer, they're told to pound sand.

I suggest that dealers take the same approach with a used vehicle customer as a new vehicle customer. It only makes good business sense to monitor all customers satisfaction insuring a future service and purchasing opportunity...

Set the standards as high as the manufacture at minimum for both new and used....

Customers for life...
you are your own porter and finance manager!
when a person walks in with a bag full of money and a gun hanging out of their pants and they want that 65,000 dollar suv in the corner!! But wait they want you to put 26 in rims on that so they go and get another bag of money with with powder on it!!
When the local morgue gets more repeat business then your dealership does!

Jeff Bush
Why even discuss this? How about you know you work for a good dealership when...


Blog Posts

Don’t Creep Out Your Shoppers

Posted by Joseph Little on November 25, 2015 at 5:00pm 0 Comments

How to Track Consumer Behavior and Leverage What You Learn

If your dealership is able to take advantage of the right tools, you can easily tell which consumers are in the car-buying market and what vehicles they’re searching for. This…


This Week in Social Media

Posted by Joseph Little on November 25, 2015 at 3:07pm 0 Comments

Social Media News for the Week of November 23

Brand-New Google+ …


Are You a Hoarder?

Posted by Rob Gehring on November 25, 2015 at 2:24pm 0 Comments

Are You a Hoarder?


This is the time of year dealerships are…


In this Age of Extreme Political Correctness, Should Businesses Care?

Posted by sara callahan on November 25, 2015 at 8:00am 0 Comments

If you’re on any social media platform, there’s no…


Planning For the Ultimate Racing Experience

Posted by Simon Hopes on November 25, 2015 at 5:36am 0 Comments

Are you a fan of hot cars, but can’t afford to buy one? V8 race cars are consistently ranked as some of the fastest vehicles in the industry. Not only are such cars powerful, but they are also often revered for their performance on the track.…



dE Sponsor

© 2015   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service