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Scott Donaldson
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- Dallas, TX
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Scott Donaldson's Discussions
Silent Appraisals
Started this discussion. Last reply by Sandy P. Cerami Sep 21, 2010. 13 Replies 0 Promotions
This question of for the dealership personnel as well as the sales trainers out there. Do you still encourage and teach your sales staffs how to perform Silent Appraisals on customer trade-ins? I…Continue
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Scott Donaldson replied to Matthew J. Cisneros's discussion Are your manager, and F&I AFIP trained?"I was an AFIP Trainer for several years. I believe that AFIP Certification should be a requirement on behalf of the dealer for employment in the Finance office. Ignorance in the Finance Department will get a dealer in just as much trouble as…"
Scott Donaldson's discussion was featuredSilent Appraisals
This question of for the dealership personnel as well as the sales trainers out there. Do you still encourage and teach your sales staffs how to perform Silent Appraisals on customer trade-ins? I have used with with plenty of success but I am learning that it has become a lost art.
Sandy P. Cerami replied to Scott Donaldson's discussion Silent Appraisals"Scott,
I still train with the "Silent Appraisal" step, or as we refer to it, "Silent Trade Assessment". How in the world can we stress the importance, value and credibility of our appraisal if we do not engage the customer and…"
Jim Sweitzer replied to Scott Donaldson's discussion Silent Appraisals"Not only should they do the "silent" trade walk around, they should ask the question, "If you were putting your grandmother in this car to take a trip, what would you do to get it ready?" It's a good way to get a verbal…"
"David, I like your definition-it makes sense. That type of "silent" is professional.
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dealerELITE replied to Scott Donaldson's discussion Silent Appraisals"Who's going to make a quick video of an example of the "silent walk-around"? Just break out your cell phone and make it happen!! Let's see one!! Who will it be?"
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Dealer Dollars
Posted on October 4, 2010 at 7:14pm 0 Comments 1 Promotion
When times are tough, where is it most important for dealers to spend their money: Advertising or Sales Training?
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- At 3:43pm on July 7, 2011,
Bobby Compton said… - You ROCK my friend!~
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