Teach it, feel it, do it. If you are willing to talk the talk, then walk the walk. If your process is very easy for your staff, and seemless for your customers, then life in the auto industry is fantastic. The desk system, should be pumping out, 6 or 7 payments, on every deal. Sales staff, should be running back to their customers, with HUGE smiles on their…

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Fixed operations, has been the great denominator, in our mathematical equation. It is an absolute must to grow this department, in double digit increases, year over year. The service drive, must be that, a driving force behind our businesses. Our total service team, must have incredible selling skills, be great multi-taskers, love to work with people. The technicians, must be great closers. That's RIGHT, closers. Our writers, explain work orders, to our customers. If needed, we walk…

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If someone takes five customers in a day and doesn't close a deal, what happens?

When a salesperson, makes 15 calls in a day and doesn't make an appointment, what happens?

When a salesperson, is putting in extra effort, working his day off, and has an 8 car month, what happens?

Remember, enthusiasm comes from within someone’s true feelings for life. Effort, and…

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18+ is an attitude

18+ is a result of choices you make

18+ you are making great choices

18+ you are making great decisions

18+ breaking barriers, not being afraid

18+ is a result of strong time, effort, and hard work

18+ consistently will change your financial future

18+ will give you financial freedom

18+ is a way of life, worth living

18+ having a game plan everyday

18+ is very helpful to my teammates

18+ is…

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When business is just excellent, do we give big incentives to employees, have big parties, talk how great everything is going? Do we spend plenty of money on advertising, training, upgrades to our businesses? 

Do we have the attitude, "We can conquer the world"?  We know we will do just awesome, by trying, paying attention to detail, pumping up our staff, going strong,  all day long. We will make it happen!!!  The throttle is wide open, nothing will be acceptable outside of…

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Karl is one of our veteran salespeople. He has a customer that has two trades. He comes to me, lays down the ground work for his deal. Here is what I have, 08 Altima

coupe with 49865 miles on it, BIG dent on the driver’s door, cracked

windshield, broken lens in the rear light on the driver’s side, needs four

tires, other than that a nice car. The second vehicle is not here,…

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I am calling you to get the customer to commit, or guide me with this deal. My customer has bought 3 SUVs’ here, but will not commit. He is not satisfied with this last vehicle. He explained to me it cost him 5500, in repairs from the 80,000 mile to the present which is 130,000 miles. I know he is going to buy a seven passenger vehicle. He loved our seven passenger, but says he has reservations, about the product. He also has been an owner of our product for 19 years. He explained to me, the…

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Start with your presentation. Be yourself. Having a game plan will be fantastic. Put your everything into the customer, you  presently are working with. Put 100%, into listening, presenting, closing. Know now, this customer, is your future. Remember, you never know who you are really talking to. Use positive word tracks, at all times. Nothing is so difficult, that you cannot overcome. We are in the people business. A canned presentation, gives no flexibility, to the customer. This is very…

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We all want to do an awesome job…

“Just give me a blueprint I can follow. I have limited funds, no one to really help me to stay on track every day. I want success, I want to be awesome.”

This should help.

Practice every day. Truly understand your strengths. Practice with intensity. This is how you learn. Every great athlete , performer, business owner and sales professional practices intensely, with passion and ambition, every day.

Prioritize your day. The…

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SALES. The people business. Doesn’t matter what we did, the past is over. How do we keep it strong for everyone? Simple test. Is everyone in your sales organization, working the store’s process, from start to finish? Yes, this includes all managers, as well. Think about it, if everyone participates, then all can see how effective the process is for the staff, as well as, the customer. If the process is easy and informative for the customer, fun for the staff, then we should have no worries. If,… Continue

Everyone is strong in certain areas. We all strive to get stronger and better at what we do on an everyday basis. Whatever process, you have adopted in your store, certain people are stronger in certain areas, than others. Training, adjusting processes, changing processes, is always a welcomed challenge in our industry. When we truly accept and adopt, soaring with our employees strengths, is when we truly break all barriers. People will grow at their craft, be more productive, and be much… Continue

DOMINATE… Your market…  Get your hands on every type of gas sipper, and sell. That’s everyone’s philosophy. The real nice tahoe’s, suburban’s, esclades, can be bought, if you truly search for them, 2500-5000, behind trade. HOW TO SELL. We all know you will overpay for the nice gas sippers, unless you take them in at the door. We all know GAS, is going to come down, quick, at some point. SPECULATION, not really. The dealer who buys way behind WINS!!!  Mr. CUSTOMER, LOOK AT THE INCREDIBLE retail… Continue

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