To BDC, or NOT to BDC?

Getting anyone to recommend a BDC process, lay out a live agent pay plan, and do some comparison between an in-store, centralized, and 3rd-Party BDC at the same time is often difficult.  Especially written down and public--well, here is mine on the link below.

 Local Market factors must still be taken into account, and I'm willing to learn from anyone doing it or who has done it.  I've done it, and I'm doing it, too, so let's discuss, if you want.

 And there may well be a typo or two.  One thing about putting something like this out there is that, whether folks comment or not, there will be a LOT of opinion.  :)

 Enjoy!  Here's the link to the file, which you can share to your heart's content:


 Thanks,

 Keith Shetterly
keithshetterly@gmail.com
www.keithshetterly.com
Copyright 2012, All Rights Reserved

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Comment by Keith Shetterly on October 11, 2012 at 6:59am

Thanks Bill!  I've got an expanded version if you want; just email me keithshetterly@gmail.com.

Comment by Bill Gasson on October 11, 2012 at 4:49am

Keith , Very much an eye opener. Thank you

Comment by Keith Shetterly on October 7, 2012 at 10:00am

Thanks folks!

Comment by Jim Kristoff on October 7, 2012 at 7:36am

Great article!!

Comment by Chris Saraceno on October 6, 2012 at 3:45pm

Excellent Keith

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