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Permalink Reply by Leonard Buchholz on October 25, 2010 at 10:21am

The "5 Simple Rules of Customer Service" 1. Smile. 2 Say Your Name, Ask For Theirs, 3. Tell Them What You Do And How You Will Help Them, 4. Ask Them How You Are Doing, 5. Thank Them And Invite Them Back.

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Permalink Reply by MANNY LUNA on October 26, 2010 at 1:11am

Don't leave them neglected in the customer lounge!

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Permalink Reply by Leonard Buchholz on October 26, 2010 at 10:12am

The "5 Simple Rules of Waiting Customers" 1. Show them where to go, 2. Show them the amenities, 3. Show them the restroom, 4. Show them the New Cars, 5. Show them the cashier and their car when it's ready.

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Permalink Reply by Philip Zelinger on October 28, 2010 at 1:14pm

Sales sells service and vice versa. Combine your selling systems, processes and customer communications with intra-department P.O.P. merchandising on your real and virtual showrooms supported by ongoing follow up with personalized relevant information throughout their service/buying cycle and your absorption rate will magically exceed 100% -- which should be your goal in today's consolidating auto industry!

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Permalink Reply by Leonard Buchholz on October 28, 2010 at 6:09pm

The 5 Simple Steps for Achieving Service Sales Success. 1. Set Daily Goals 2. Tell Everyone What Your Goals Are 3. Measure Your Progress 4. Make Adjustments As Needed 5. Celebrate Successes And Fail Forward.

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Permalink Reply by Ron Terry on October 29, 2010 at 1:06pm

Hi Leonard,

I really enjoyed your "5 Simple Rules..."

Are you open to sharing more of your ideas? I have a few questions for you. If so, let me know .....Ron

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Permalink Reply by Leonard Buchholz on October 29, 2010 at 1:50pm

Sure Ron. Let me know what you need.

Ron Terry said:

Hi Leonard,

I really enjoyed your "5 Simple Rules..."

Are you open to sharing more of your ideas? I have a few questions for you. If so, let me know .....Ron

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Permalink Reply by SAKET GARG on June 28, 2011 at 1:20pm

Service - win with smile and never feel low for admitting a mistake... :)

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Permalink Reply by SAKET GARG on June 28, 2011 at 1:22pm

Completely agree with such a practical thought :)

Leonard Buchholz said:

The "5 Simple Rules of Customer Service" 1. Smile. 2 Say Your Name, Ask For Theirs, 3. Tell Them What You Do And How You Will Help Them, 4. Ask Them How You Are Doing, 5. Thank Them And Invite Them Back.

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Permalink Reply by Rex Weaver on July 21, 2011 at 8:37pm

Be nice. People buy things from people they like.

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Permalink Reply by SAKET GARG on July 22, 2011 at 5:40am

Excellent Service helps Sales in long run... Excellence can be achieved by consistently monitoring the Job Performed on Vehicles ( especially Final Washing),  Customer Lounge , Service Advisors way of handling customers and Genuine Parts Availability. 

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