Kurtis Smith
  • Male
  • Port Saint Lucie, FL
  • United States
  • K-Method Training Group, Inc
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Profile Information

Which best describes you?
What company do you work for (or own)?
K-Method Training Group, Inc
What is your current position within your organization?
Director of Training & Content Development
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How did you specifically hear about DealerELITE? If referred, who?
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As a Trainer, Facilitator & Content Development Professional, my duties include the implementation of training solutions focused in the areas of sales, process improvement, content development and the hands-on coaching of Sales and Management Professionals. I am often called upon to develop and facilitate workshops for a variety of industries as well as serve as a SME for the automotive dealership business model. My 20 plus years of experience in developing and delivering my own training material has made me adept at delivering content both in virtual and live training settings. My expertise is in working with sales professionals to teach, coach and train them in the areas of how to develop leads, maintain client relationships and manage the activities that cause the business to achieve sustainable results.

Kurtis Smith's Videos

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Kurtis Smith's Blog

Balancing the Scales –A strategic response to the Internet’s impact on the dealership’s sales process, profits and customer experience

Posted on June 30, 2014 at 12:31pm 0 Comments

The Business Case

In 1989 the Internet came online and disrupted the car buying and selling process by tipping the scales heavily in the consumer’s favor. The easy access to pricing and product information made shoppers better researchers and negotiators, and to an unprepared industry this shift was unsettling. Since then, manufacturers and their dealers have been…


A Case for Change, Part I: Reasons for Embracing the Continuous Improvement Movement

Posted on June 16, 2014 at 4:09pm 0 Comments

Change is never easy, especially when you’re dealing with individuals who are entrenched in their beliefs. It sometimes feels like trying to make a U-turn in the middle of a narrow street without the maneuver of a three-point turn; stopping, backing up and then going in another direction, yet that is exactly what is needed in most cases. The consensus is that no one has had…


Management training - Why Relationship Building is key to your success in social marketing

Posted on June 2, 2014 at 12:09pm 0 Comments

The key to achieving good ROI with social media and social marketing lies in the business understanding of how to correctly use CRM as a process and not just software. The secret is in their understanding of the R in CRM as a process for establishing meaningful relationships. The challenge however, is that as businesses seek out technical solutions as a means of automating…


Dealership Training - High Turnover & Poor Customer Experience, The Price of an Under-Developed Workforce

Posted on May 29, 2014 at 10:30am 0 Comments

The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to professional development is wreaking havoc on all of the other processes that depend…


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At 2:03pm on March 7, 2013, David Villa said…

Kurtis If you could please call me on my cell when you get a minute 813-385-4750. I would like to offer your training to some clients. Thank you.


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