Kurtis Smith
  • Oswego, IL
  • United States
  • The K-Method Group, Inc
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The K-Method Group, Inc
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I am the author of Lessons from the Concrete Garden, a book that outlines workable strategies for dealerships and their selling professionals to excel in these challenging times. My frustration with prepackaged training programs that were being offered to dealerships and their inability to produce measureable and sustainable results, challenged me to create a program from the ground up that would. The result is The Professional Standards for Sales Excellence training program, the first comprehensive training solution built specifically for dealerships from the ground up. This program accounts for the different roles, activities and responsibilities of those on the showroom floor and introduces a comprehensive process for training and continually developing each player. PSSE introduces a new job description for those in sales that reflect the times we now live in where proactivity is not just a buzz word, but a requirement for employment. This program introduces and teaches the selling professional the formula for building, maintaining and managing their book of business.

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Kurtis Smith's Blog

Balancing the Scales –A strategic response to the Internet’s impact on the dealership’s sales process, profits and customer experience

Posted on June 30, 2014 at 12:31pm 0 Comments

The Business Case

In 1989 the Internet came online and disrupted the car buying and selling process by tipping the scales heavily in the consumer’s favor. The easy access to pricing and product information made shoppers better researchers and negotiators, and to an unprepared industry this shift…


A Case for Change, Part I: Reasons for Embracing the Continuous Improvement Movement

Posted on June 16, 2014 at 4:09pm 0 Comments

Change is never easy, especially when you’re dealing with individuals who are entrenched in their beliefs. It sometimes feels like trying to make a U-turn in the middle of a narrow street without the maneuver of a three-point turn; stopping, backing up and then going in another direction, yet that is exactly…


Management training - Why Relationship Building is key to your success in social marketing

Posted on June 2, 2014 at 12:09pm 0 Comments

The key to achieving good ROI with social media and social marketing lies in the business understanding of how to correctly use CRM as a process and not just software. The secret is in their understanding of the R in CRM as a process for establishing meaningful relationships. The challenge however,…


Dealership Training - High Turnover & Poor Customer Experience, The Price of an Under-Developed Workforce

Posted on May 29, 2014 at 10:30am 0 Comments

The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to…


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At 2:03pm on March 7, 2013, David Villa said…

Kurtis If you could please call me on my cell when you get a minute 813-385-4750. I would like to offer your training to some clients. Thank you.


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