Thomas F. Jung's Blog – March 2017 Archive (5)

The Influence of Emoji on Car Dealership Texting

The advancement of technology today is accelerating every day, and its influence on our everyday lives is enormous. To stay fresh, every business needs to keep up with this advancement, and even dictate rules, for that matter.

When it comes to mobile texting within your car dealership, one question appeared recently. This issue, whether or not to use…

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Added by Thomas F. Jung on March 21, 2017 at 9:34am — No Comments

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize the benefits of a proven technology. And the key is in text…

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Added by Thomas F. Jung on March 21, 2017 at 8:27am — No Comments

The value of customer satisfaction

Customer satisfaction is one of the burning issues in businesses today. To invest or not to invest into CS improvement? Many companies are still in doubt whether their investment will pay off at the end of the day. Using quantified examples and appropriate methodology, Cisco and IBSG (Internet Business Solutions Group) have drawn up a report with their point of view…

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Added by Thomas F. Jung on March 16, 2017 at 9:58am — No Comments

TCPA vs. Facebook SMS birthday alerts: who wins this battle?

If you are a Facebook user – just like roughly one-third of the planet – then you have probably noticed that Facebook sends birthday alerts via text messages. If you google the words “Facebook birthday alert texts” you will get a ton of results from websites where people asked how to disable or turn them off. Annoyed by this or not, this issue has risen a lot of…

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Added by Thomas F. Jung on March 9, 2017 at 5:02am — No Comments

Essential features for car dealership texting

As stated in Automotive News by an AdvantageTec texting client,

“Jose Hurtado, service director at Irvine BMW, Irvine Mini and Rolls-Royce Orange County in Irvine, Calif., said that after the service…

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Added by Thomas F. Jung on March 8, 2017 at 4:05am — No Comments

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