Crystal Hartwell's Blog (493)

CallSource Uncovers Six Key Behaviors to Successful Service Appointment Setting

 

CallSource manages over 8 million calls to dealerships every month and analyzed nearly 2,500 calls to determine how auto dealers can convert more service calls into appointments

 

Westlake Village, CA – April 7, 2015 - CallSource, the U.S. leader in call management, tracking, and training, conducted research into best practices for…

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Added by Crystal Hartwell on April 7, 2015 at 1:30pm — No Comments

What Do Used Car Shoppers Want? New Study Reveals Habits, Needs and Wants

From the top 25 “must-have” vehicle features to the optimal number of marketplace photos, new report from CarStory provides key insights on market

 

Key Findings

  • Optimal number of images on an online used car marketplace =…
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Added by Crystal Hartwell on April 1, 2015 at 10:51am — 3 Comments

CallSource Manages Nearly One Million Calls a Month for OEMs/Dealer Groups, a 100% Increase Year Over Year; Automotive Veteran Bill Bieser Joins as VP Strategic Accounts

 

 

 

Bieser brings 25+ years of automotive sales experience to the company that invented call tracking; CallSource has tracked over one billion calls since inception

 

Westlake Village, Calif. – March 31, 2015 - CallSource, the U.S. leader in call management,…

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Added by Crystal Hartwell on March 31, 2015 at 11:24am — No Comments

DMEautomotive Offering New Services to FCA US LLC MarketCenter

 

 

 

DMEautomotive’s innovative mobile app, call management program and parts lead generation now available to Alpha Romeo, Chrysler, Dodge, Fiat, Jeep and RAM dealers



Daytona Beach, FL – March 31, 2015
– DMEautomotive today announced that it is adding services to its long-standing relationship with the Fiat Chrysler Automobiles (FCA) MarketCenter, an online marketplace designed for Alpha Romeo, Chrysler, Dodge,…

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Added by Crystal Hartwell on March 31, 2015 at 11:10am — No Comments

Automotive Sales Could Grow 24% if Retail Experience Improved

 

 

56% would buy more often if the dealership process was not so difficult

New research from DrivingSales identifies how the growing gap between consumer expectations and the current automotive buying process is suppressing car sales volume



New York – March 31, 2015 – Automotive sales could grow up to 24% if the retail…

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Added by Crystal Hartwell on March 31, 2015 at 10:27am — No Comments

Wayne Reaves Adds CarStory Market Reports to its Nearly 2000 Dealer Websites

The partnership marks the second customer-wide rollout of the reports by a dealer website provider and grows the CarStory dealer network to more than 3,000 dealerships nationwide.

 

Austin, Texas – March 23, 2015CarStory, the industry’s largest provider of crowdsourced data and analytics on used vehicle pricing and preferences, today announced that…

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Added by Crystal Hartwell on March 23, 2015 at 12:51pm — No Comments

CallSource is a Finalist for DrivingSales Most Valuable Insight Award

CallSource will present “Fine Tune Your Fixed Ops Phone Skills: Inbound Call Handling Secrets Revealed,” based on original research, at the DrivingSales Presidents Club in

New York City March 31-April 1, 2015

Westlake Village, Calif. and Salt Lake City, UT - March 19, 2015 - CallSource, the U.S. leader in call tracking, management and training, has been selected as a finalist for the 2015 DrivingSales Most…

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Added by Crystal Hartwell on March 19, 2015 at 4:56pm — No Comments

DrivingSales Announces Finalists for 2015 Most Valuable Insight Award

 

Finalists, selected by dealer judges from twenty-eight submissions, will compete for

2015 MVI award at DrivingSales Presidents Club conference

 

Salt Lake City, UT - March 12, 2015 - DrivingSales today announced the finalists of the 2015 DrivingSales Most Valuable Insight Competition, which was created to foster the spirit of progress and thought leadership in the auto…

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Added by Crystal Hartwell on March 12, 2015 at 12:14pm — No Comments

CarStory Market Reports Selected for DealerInspire’s Award-Winning Dealer Website Platform

 

 

 

DealerInspire’s network of dealers now have immediate access to CarStory’s unique reports, which are based on analysis of millions of used vehicle listings and millions of real-world, real-time searches by online shoppers.

 

Austin, Texas – March 3, 2015 – CarStory, the industry’s largest provider of crowdsourced data and analytics on used…

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Added by Crystal Hartwell on March 3, 2015 at 2:28pm — No Comments

AutoCorner Integrates CarStory Market Reports into Auto Dealer Websites

Partnership means over 1,000 independent dealers will benefit from CarStory’s unique reports, which are designed to build consumer confidence in used car purchasing process and to help dealers better engage customers online and on the lot

 

Austin, Texas - February 24, 2015 – CarStory, the industry’s largest provider of crowdsourced data and analytics on used vehicle pricing and preferences, today announced that it has…

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Added by Crystal Hartwell on February 24, 2015 at 11:42am — No Comments

Gubagoo Selected as Certified Provider for Dealer.com

West Palm Beach, FL– January 27, 2015 – Gubagoo, the fastest growing chat and website engagement provider for dealerships, today announced that it has been selected as a trusted provider in Dealer.com’s Certified Provider Program.  To qualify as a provider in the program, companies and their products must have proven value, security, efficiency, and return on investment, giving customers added assurance that they are choosing high-quality, complementary software and…

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Added by Crystal Hartwell on January 27, 2015 at 3:34pm — No Comments

CallSource Automotive Brings Industry-Leading Call Tracking and Management System to Australia

 

Company to help Australian dealers improve call-to-conversion ratios with U.S.-patented system that generates an average of $320K+ in additional annual earnings for US dealers; Hyundai Australia first to roll out system to dealer network

 

San Francisco, Calif. - January 23, 2015 - CallSource, the U.S. leader in call tracking, management and training, announced…

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Added by Crystal Hartwell on January 23, 2015 at 9:58pm — No Comments

DMEautomotive’s Driver Connect Collects Two More Top Honors: AWA Award and 2015 Digital Edge 25 Award

 

DMEautomotive’s groundbreaking mobile app for dealerships wins Automotive Website Award for second year in a row, and is an honoree in the prestigious Digital Edge 25 Awards

 

San Francisco, Calif. – January 23, 2015 – DMEautomotive (DMEa) today announced that its groundbreaking dealer-branded mobile app, Driver Connect, has received two of the most prestigious honors in the…

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Added by Crystal Hartwell on January 23, 2015 at 2:20pm — No Comments

CallSource CallTrack® Presented with DrivingSales Dealer Satisfaction Award

CallSource receives a “Top Rated” Award for Dealer Satisfaction in Call Management Category

 

San Francisco, CA – January 23, 2015 – CallSource’s CallTrack® is the recipient of a “Top Rated” Call Management award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention…

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Added by Crystal Hartwell on January 23, 2015 at 11:14am — No Comments

2014 DrivingSales Dealer Satisfaction Award Recipients Announced

 

Awards recognize dealer satisfaction with products / services in 14 categories; presented at special ceremony in conjunction with the 2015 NADA Convention  

 

 

San Francisco, CA – January 22nd, 2015 – The sixth annual DrivingSales Dealer Satisfaction Awards were presented at a special…

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Added by Crystal Hartwell on January 22, 2015 at 6:42pm — No Comments

DMEautomotive Releases The Pocket Innovation: New eBook on Mobile Strategies

 

Second edition of groundbreaking eBook includes new data on mobile user behavior and multiple best practices - from mobile payment to geo-fencing and beacon technology

 

Daytona Beach, FL –January 22, 2015 – DMEautomotive (DMEa), the company that has led the thought leadership charge when it comes to mobile strategies and technologies for automotive…

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Added by Crystal Hartwell on January 22, 2015 at 6:41pm — No Comments

Volkswagen of America Selects CarStory Market Reports to Showcase their WorldAuto Certified Pre-Owned (CPO) Program in Nationwide Rollout

CarStory Market Reports Help Educate Volkswagen Customers and Streamline Purchase Decisions

 

Austin, Texas - January 21, 2015 – Today, CarStory announced it was selected by Volkswagen of America to provide free online CarStory Market Reports to authorized Volkswagen dealers nationwide. These Market Reports will introduce WorldAuto® Certified Pre-Owned (CPO) vehicles to customers earlier in the buying process and help build consumer…

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Added by Crystal Hartwell on January 21, 2015 at 3:08pm — No Comments

Dealers Missing Dollars: One Third of Dealership Service Dollars Potentially Lost in Missed Afterhours and Overflow Service Calls

New analysis by DMEautomotive of over 8,500 dealership calls shows that nearly 70% of missed service calls are from ‘Swing Loyalists’ who represent 31% of dealership spend

Daytona Beach, FL – January 21, 2015 – A new analysis by DMEautomotive reveals that dealerships are missing out on calls from customers who represent nearly one third of their total service dollars. The study of 8,537 overflow and afterhours…

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Added by Crystal Hartwell on January 21, 2015 at 2:37pm — No Comments

New Businesses Accelerate DrivingSales to Record Growth; Digital Marketing Veteran Chris Reed Joins Expanding Team

Doubling in size and launching two new businesses in 2014, DrivingSales cemented its position as the leading information services provider in the retail automotive industry delivering valuable insights to dealers through its media properties, university and data & analytics tools

Salt Lake City, Utah – January 21, 2015 – DrivingSales today announced that 2014 marked a banner year of growth for the retail automotive information…

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Added by Crystal Hartwell on January 21, 2015 at 2:14pm — No Comments

DMEa Adds ‘Tap-to-Pay’ Functionality to its Groundbreaking Mobile App, Driver Connect

Consumers can now view their service invoice and ‘tap to pay’ instantly when the mobile app alerts them that their car is ready from service

New study shows that consumers are embracing dealership mobile apps and want mobile payment functionality, as well as quick access to service history, scheduling and special offers

Daytona Beach, FL – January 15, 2015 – DMEautomotive (DMEa)…

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Added by Crystal Hartwell on January 15, 2015 at 10:48am — No Comments

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