Richard Keeney's Blog – July 2017 Archive (1)
10 Rules of Effective Electronic Communication by David Martin
With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…
ContinueAdded by Richard Keeney on July 6, 2017 at 10:42am — No Comments
Latest Blog Posts
- Some Smart Dealers Say the Darndest Things by Richard Keeney
- The Mar-Kee Group Announces Website Redesign for eAutotraining
- Desk Managers: Your Body Language Has More Power Than You Realize By Richard Keeney
- Could Your Salespeople Sell Popsicles? By Richard Keeney
- The Mar-Kee Group Offers Online Boot Camp Training Specifically for RV Service Advisors
- Increase Success with the TOUGHER Write-ups by Richard Keeney
- "Tightening the T.O. $pokes" by Richard Keeney
Most Popular Blog Posts
- Could Your Salespeople Sell Popsicles? By Richard Keeney
- The Mar-Kee Group Offers Online Boot Camp Training Specifically for RV Service Advisors
- Pick a Number! Live It Every Day, Every Deal by Richard Keeney
- "I Want to Think About It" - Most Common and Vague Objection by Richard Keeney
- 10 Rules of Effective Electronic Communication by David Martin
- Dang It...Pick Up the Phone! by Richard Keeney
- The "Art" of Voicemail by Richard Keeney
© 2024 Created by DealerELITE.
Powered by
