Baseball is America’s game. It provides thrills, strategy, suspense, heroics and athleticism all in one.

As of the writing of this article, (September 22, 2011) the batting average for ALL Major League players stand at .255.

That translates into 255 hits for every 1000 at bats.

The player that has the highest batting…

Are you trying to decide what your Social Media process should look like?

Are you trying to decide where to begin and what to do?

One of the easiest and most effective ways to use social media to enhance your dealership’s presence is to utilize video of your happy customers either taking delivery of their New or Pre-Owned vehicle, or video of their experience in your service department!

You first have to understand, social media is…

Kelly Blue Book, the self proclaimed “The Trusted Resource” is used by consumers every day!

According to KBB’s own site stats, “Over 13+ million visits generate more than 35 million pricing reports every month”

THAT is a lot of visits!

Have you ever had a customer come into the dealership with…

In (Part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

In (Part 2) of this blog, we talked about the “Level of Expectation” process in your Sales Department.

In (Part 3) of this blog, we talked about the “Level of Expectation” process in your F&I/Business Manager’s…

In (Part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

In (Part 2) of this blog, we talked about the “Level of Expectation” process in your Sales Department.

Now….lets talk about setting the “Level of Expectation” in your Dealership’s F&I/Business Manager…

In (part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

Now….lets talk about setting the “Level of Expectation” in your Dealership’s showroom.

Today’s customers demand a process that is both professional and transparent!

Today’s customers also want the process to go as…

We have all had the experience of going out to a restaurant for lunch.

The process is nearly the same in every restaurant.

• First we are greeted at the door
• We are then guided to an open table
• We are then given a menu to choose from different options
• We are asked if we would like anything to drink while we look…

How can you solve ANY problem that you might have???

There is a very simple process…to solving any and all problems…

The process… is basically 4 steps…

And you are going to need to write out your answers…to every step of the process…

So get yourself some paper and a pen…or type it out on your…

There is an enormous difference between training the people in your organization and actually developing a culture within your organization!

Training simply formulates the process from A to Z. But if ALL employees don’t understand the entire picture, you are doomed for failure!

While building a culture…..well…that takes a lot of time…

I LOVE the game of golf. It is one of my major hobbies and passions.

I have studied the pros and cons to all the new equipment.

I have read all of the “how to” manuals.

Watched video on what the perfect swing looks like.

I basically have read every magazine and book. I have watched every video, and my…

First of all, Happy Labor Day weekend to everyone!

Now…..why are so many of you “laboring” so hard out there?

Why is it that so many managers today have to do more with less, and get better results from limited resources, more than ever…

When we all first started our careers in the automotive business, we began to learn the basics of our jobs.

We all learned different skills such as, greetings, fact finding, product knowledge, the steps to a sale, word tracks, phone skills, prospecting and networking skills, closing skills, follow up skills and so on.

We all got better…

For most organizations…the process of interviewing…hiring…and training a new employee…doesn’t last long…

Most organizations feel that they have hired a competent individual…and the individual will inspire themselves to learn and grow…

The sad part is…organizations expect ALL employees to come out of a pretty little gift-wrapped…

One of my mentors and fellow DealerElite.net member, Mr. Dave Anderson, started one of my favorite articles with this paragraph;

“This article will offend far more than it inspires and quite frankly, I could care less. Political Correctness has gone too far. It's run amok. It's draining our country's soul and debilitating corporate cultures.…

Balancing work and life…..

This is a hard equation for some people to handle…

There are some that believe… you need to work 80 hours a week to advance your career…

And while working hard… is a trait that we all want to be associated with…you have to maintain a work - life balance…

Here are some startling…

WINNING ATTITUDES

"The reason most people never reach their goals is that they don't define them, learn about them, or even seriously consider them as believable or achievable.…

When I was a young man, I wanted to change the world.

 …

Networking and prospecting. It’s something that is a lost art in the Automobile business today.

Back in the 1980’s, when I began my career in the automobile business, I used a “tickler file”. A “tickler file” was a series of 5X7 index cards that I used to keep track of my customers. I separated them using three different files. One file was sorted…

To be able to hold yourself and your team accountable for any situation….you first have to get everyone… TO SEE THE VISION…..

What is the vision??

It is what the ULTIMATE outcome of any project or goal….looks like…

You have to be able to put everyone’s egos aside….including your own….. and see what has been successful…

When you begin to speak about customer retention…..when does it all begin???

Customer retention…. starts….. at hello……

From the very first time we greet a customer… whether it is in the service drive…..on the lot…..or on the showroom floor……customer retention starts at….hello…

You have to first put yourself in the…