My Largest Lesson

One of the greatest privileges in life is doing something you love. Coaching dealerships fixed operations for improvement is truly something I love however, today I’d like to share my largest lesson with you.



Understand that everyone has parts of what they do that they don’t enjoy. For me the task I don’t enjoy is marketing and sales. I’m sure all of us of been…

I Don’t Get No Respect



The comedian Rodney Dangerfield used this line often in his monologue getting untold millions of people to laugh. It’s much more serious when it gets down to our dealerships.…

Are You Overwhelmed?



Life in the dealership world is hectic and many times overwhelming for the staff. The emotion of this weighs heavily on the individual with the effects going well beyond the job and into family life.…

Maximizing Shop Production

Before we get in to the meat and potatoes of maximizing shop production, let’s take a look at things in a simple applicable way. For this example let’s consider a shop that employs 10…

Taking care of our best customer…the used car department

What if you had a customer who brings you between 25 and 75 cars a month, not for just an oil change, but to look over each one and tell them what…

I want to share a few processes dealerships some do that removes the chance to gain new car sales through the service department. Don’t worry it’s never too late to change and grow!!

Did You Buy It…

Don’t Ask Don’t Sell

Without question every dealership wants to improve customer satisfaction and retention. With fixed operations gross profits more critical than ever we must look at ways to insure results. Simple as…

Technician Time

Technician time must be managed very well to maximize service and parts sales performance. Technician time cannot be stored, refrigerated, or put into a saving account. If it is not used during…

Understanding How the Numbers Work

Generally when I begin with a client, I have a casual conversation with the manager of…

Building Your Body Shop and More Advisor Stuff

This month we look at some ways to build repair order counts for body shops and…

The Lost Customer

Dealerships will spend thousands of dollars in advertising bring in new customers on low margin labor operations such as oil changes. This month let’s look at the placing the focus on retaining…

Defining Moments

We all have defining moments in our lives. Let’s look at some actions that must be taken to get the dealership to the next level of profits in your fixed operations.…

No Training…Really?

It is interesting that in the nine years I have been consulting and training most managers and advisors in fixed operations have received little or no training! Let’s look together at advantages and costs this lack of training will cost your dealership.…

Minding Your Business

 

One of the characteristics I’ve seen in some people is that they enjoy seeing other people struggle. It might be a person that they know is going through a divorce or financial concern and they feel the need to talk about it to others. At times this even affects a…

Are You Listening?



One of the most important skills our dealership team needs to develop is the art of listening. I am confident all of us at one time or another had our significant other question if we were listening. Many of the times my wife has asked me that question and I answered no. This just illustrates that it is an area…

The Challenge

 

No matter who you are or what you do, one thing we all have in common is challenges in life. It might be your finances, your health, your family, or it may even be the workplace. Challenges never come into your life at a convenient time, and they can’t be scheduled. Your approach and…

Are you distracted?

 

One thing you can accept as certain is that our lives are full of distractions. You might be so determined to accomplish your to do list and yet at the end of the day not much is been completed. Let’s look at some logical ways to control the largest time waster that we all…

Everyone wants to have their fixed operations making great profits, retaining customers, and having incredible customer experiences. So why doesn’t it happen? What can we change to improve our service for our customers? Click the link below for a short video from me. This video will provide the culture required to maximize your dealerships fixed operations. Have a fantastic day and enjoy the clip!…

Turnover

The importance of our employees is evident with every key performance indicator in the dealership. Every customer transaction could be positive or negative, based solely on the attitude of one individual employee. In some dealerships they turn people over like clothing and believe that improves the attitude of everybody, because they are in fear of their job. Other…

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at a five-star hotel and that bag of peanuts is sitting in your room the price jumps dramatically higher to six dollars. Understand it’s the exact same product, yet the prices are distinctively different. Let’s use this information and consider what…