Time and time again I continue to hear that dealers and other companies are having a hard time finding and keeping the right good employees.

A couple of things come to mind when they say this:

1. With turnover like the fast food business, we must be doing something wrong.

2. What is your recruiting and hiring process look like? In most cases, it resembles a ready-shoot-aim approach because three employees just left and you have to fill the holes in the boat before it sinks. Then the rash and unstructured knee jerk interviews commence and the guy or gal who can best “charm” and “car speak” their way into the heart of the interviewing manager usually gets hired. This then leads, in most cases, to an employee who is simply enduring the job not enjoying it and we begin the difficult task of unbundling the baggage and poor practices the new employee is infecting our good people with. Then we see morale decaying and guess what? More people leave and this time it is the good people because you have let someone into the store that is way below the standards your good people felt you represented.

For full article I invite you visit my blog: http://blog.impactsummit.com/are-you-hiring-real-gold-or-fools-gold/