You are doing a great job!!

This morning I found myself reminding a very talented salesperson to stay away from negative discussions! Being a part of the morning coffee clutch will do just the opposite of what you intend. It has no benefit to you only others. The negativity will become a day long distraction from you goals and abilities! I was once told by an old timer in this business that back in the day that was how they made sure noone else was in the game, They would intentionally begin these conversations. Truth or not, I have always followed the policy of avoiding these discussions and have taken the time to make sure that the sales person getting off track is roped back in. Take a moment today and recognize one of your staff members who has maybe not been having the greatest month. Sometimes we all need a reminder of just how talented we truly are. Everyone can use a pat on the back once in awhile, even if it's only slightly deserved :) !!!

0 members like this

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Bobbie Herron on January 11, 2013 at 11:09pm: I still follow this principle and still now use the smile!

Comment by Fred G. Slabine on January 25, 2011 at 10:24am: "Three billion people on the face of the earth go to bed hungry every night, but four billion people go to bed every night hungry for a simple word of encouragement and recognition."

Cavett Robert

Comment by Richard Rhoades on January 21, 2011 at 12:41pm: that explains it all. I allways have said.

Don't argue with Idiots, they only bring you down to their level and beat you with experiance!!

Comment by Craig Lockerd on January 19, 2011 at 2:19pm: As always CJ...a manager that gets it!

I worked for a guy a very long time ago ,east side of Cleveland...and man we would have some snow,each salesman got 20 pre made snow balls[so we couldn't load them up] divided into two 'armies"...used the snow banks the plows made as forts....all out snowball war...2-3 times a season....all the cars got cleaned,moved,guys got feed,hot coffee etc...and had a blast!

Comment by CJ Romig on January 19, 2011 at 2:12pm: Good points by everyone...It's easy to get caught up in the commotion of negativity when it is super cold and snowing and everyone wants to complain about everything. As managers we all have to make sure we have everyone doing the right activities that will produce positive results.(as well as being the praise police when we do catch them doing something well )

Comment by Craig Lockerd on January 19, 2011 at 8:46am: "Catch" salespeople in the act of doing something RIGHT! Then 3 party validate,tell them how right they were in front of another salesperson,you're praising the one and the other will strive to achieve that same action for that similar praise.

Comment by Bobbie Herron on January 18, 2011 at 5:23pm: Also, lol I am typing from my phone so please excuse the spelling errors. Sometimes I am too fast for my own good :)

Comment by Bobbie Herron on January 18, 2011 at 5:23pm: Fred: I have officially stolen the smiel question! I love it and I just used it twice!!! Thanks for the inspiring words. You make great points! I think it is so important to support a positive work environment. Even in points of criticism, it is so important to be constructive and positive!

Comment by Fred G. Slabine on January 18, 2011 at 9:45am: GREAT POST! There is no place for a cancerous negative conversation in the dealership. This is how new recruits get down on themselves. So many times the new people hear "why did they hire you, there are not enough ups for us". Yet, when allowed to grow all of a sudden sales and grosses increase!

In order for sales to increase the least expensive way is through positive feedback. What does it cost a manager to give positive feedback to a sales person? A better question would be what is the cost if the manager does NOT give positive reinforcement?

Have you ever had someone who was your supervisor pay you a compliment and how did you feel after that? When you got home whom did you tell first? How proud were you? Did you feel you could conquer the world?

Positive feedback should be sincere, honest, and constant. Yes, I said constant. Who would rather deal with a sales person who just got yelled at by their supervisor or the one who just heard a compliment from their manager? Who is in a better state of mind? I agree. Use ATD's favorite question; "What Can I Do To Make You Smile?"

Comment by Terry A Powell on January 17, 2011 at 1:30pm: Excellent advice! Everyone likes praise.