Automotive Management Minute: Richard Bustillo on Training and Education

Automotive Management Minute: Richard Bustillo on Training and Education for Car Dealership associates. Check out the strategy recommended by Rick Case Honda's General Manager, Richard Bustillo around ongoing training, education and employee preparation for success.

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Comment by Mark Tewart on May 7, 2012 at 12:56pm

Absolutely! Yes! Everyday! 20 minutes is awesome. Quick, detailed, in depth and recurring. Any team must know they will be educated and that it is ongoing. One on ones are essential. Personal development coaching through one on ones is huge. Very few and I do mean very few managers do these things. Dealerships that have managers that commit to this are ALWAYS successful. Success is simple, taking successful actions are not hard. Doing nothing is REALLY hard in the long run because you cannot be successful by accident. Thanks for sharing Richard.

Comment by Ralph Paglia on May 6, 2012 at 4:45pm

This video showcases the processes and action items that create a successful culture of continuous education and improvement within any car dealership. This is a great video to share with management teams in dealerships as part of gaining acceptance for a continuous improvement program centered around dealership associate training and education... Please visit Richard's blog at and be sure to "Friend" Richard on Facebook at 

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