I was on the plane yesterday and I had a chance to speak to a few customers about their car buying exsperience. As always I am always looking for what the "r...

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Comment by Pat Kirley on October 15, 2012 at 6:44pm
Hi Ian,
I agree it does happen, who to blame? The dealership or the salesperson? In all honesty both, as Mike states the dealership put Hugh pressure on salespeople and don't motivate, they tell them that they want profit, units, reports, CRM, housekeeping tasks. It's want want with little or no motivation. Tell the same story and explain if you do this for us, yes it will tahe two hours a day but here's what you can take home at month end. I have never been told you can earn X but I have been told we want want want. Luckily I am motivated and can see the money from the trees. I think this is why you told those stories and it's why the salespeople are pre judging customers as he could delay him from his tasks that won't pay the bills.
Comment by Ian Nethercott on October 15, 2012 at 10:06am

Hello Dadre, 

Thanks for the feedback....

If you have any other thoughts call, email or text me anytime

604 240 7642 or inethercott@bdcexperts.com

Ian

Comment by Dadre Brummitt on October 15, 2012 at 10:02am

I agree!  We should also be greeting those customers on the website with Live Chat.  Just starting the conversation like you said can result in a sale!  Whether that be sales, service or parts.

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